New Member
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2 Messages
Wrong local channels
I receive the correct local channels when using the streaming box but when I use a fire stick or my phone, the local channels are still from my previous city that I lived in. How do I correct that to get my current local channels.
Accepted Solution
detuch254
ACE - New Member
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5.2K Messages
3 years ago
It sounds like you need to change the billing zip code or credit card billing zip code to reflect your new location.
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SandersinIN
New Member
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2 Messages
3 years ago
Thanks -- moved more than 2 years ago and surprised that did not create any errors during that period. Made the change -- how long does it take to go into effect?
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detuch254
ACE - New Member
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5.2K Messages
3 years ago
@SandersinIN
It should be automatic. Otherwise, just restart your streaming devices and reinstall the DIRECTV STREAM app.
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seoblander
Teacher
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20 Messages
3 years ago
I have the same issue. Directv streaming box has correct locals. Roku and Firetv show locals of my main house. This is a second home. Separate directv account from the main home. Account zip is correct. Billing is to a credit card with zip of main house. Is that the problem? Can’t change the billing address of the credit card.
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bcbsncjlj
Expert
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6.5K Messages
3 years ago
The billing information must match what is defined by your CC company. You just can't change the zip code.
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