New Member
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1 Message
Your Video is Loading. please be patient. Only during rewind/fast forward through live tv buffer
If I'm watching live tv, any channel, I often get a delay when I fast forward or rewind through the buffer. It will show a black screen with a circle, and a blue bar on the bottom saying the video is loading, please be patient. It does this for about 10-15 seconds and then starts playing at the very end of the buffer, not near where it was. I've rebooted the modem/router, rebooted the Roku (which is how I'm accessing my streaming), deleted and reinstalled the dtv app, sign out and back in again. I called Directv. DTV support resynced the account, but it happened while she was still on the phone afterwards. I'm using wireless and it shows connection excellent with speed 358Mbps. It plays great as long as I don't fast forward or rewind. Any ideas?


DIRECTVhelp
Community Support
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256K Messages
6 months ago
Thanks for trying to troubleshoot, @Vittoria2. Sending you a DM for further assistance. Rhyan, DIRECTV Community Team
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slarrieux
Visitor
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1 Message
16 days ago
I am constantly getting this. I’ve rebooted my modem and router in fact I’m plugged up right to my router ! I’ve uninstalled and re installed the app. I’m going to drop them next month and it happens to frequently !!
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DIRECTVhelp
Community Support
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256K Messages
16 days ago
We noticed your post and don’t want to lose you as a customer, @Vittoria2. Since you’ve already covered the standard troubleshooting steps, we’d like to have a technical specialist take a closer look at this. Sending you a DM now. Rhyan, DIRECTV Community Team
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