New Member
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2 Messages
Your video is still loading, thank you for your patience.
So I rarely ever had this issue before, but I just moved and now I’m constantly getting buffering and the “Your video is still loading, thank you for your patience” message.
A few pieces of pertinent information to better clarify my situation.
1. I’m using a streaming box, so this isn’t an issue with the app.
2. The box is connected to my modem using an Ethernet cable, so this isn’t a Wi-fi issue.
3. I don’t seem to be having an issue with signal drop on any other device while I’m using the internet.
4. Routine speed tests show I’m running between 1000-1100 mbps consistently.
Is this a hardware issue? As I said at the offset, I rarely had this issue prior to my move.
Thanks for any tips/help in advance.
DIRECTVhelp
Community Support
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255.6K Messages
2 years ago
Hello @devip10281, we want you enjoy your programing without buffering issues, you can find troubleshooting steps at https://www.directv.com/support/satellite/article/000093281 Also, we'll contact you through Private Note to assist you better. Gloria, DIRECTV Community Specialist
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devip10281
New Member
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2 Messages
2 years ago
Gloria,
I’ve gone through all of those steps already. I apologize for not including that in my original post.
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lou_do
ACE - New Member
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651 Messages
2 years ago
Have you tried rebooting your router and Internet equipment and your DirecTV Stream box?
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Bochano
New Member
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23 Messages
2 days ago
I'm having this problem too. I have DirecTV streaming. I'm using a Roku. It seems to happen every time I fast forward or rewind a couple times then this notice pops up.
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