Contributor
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2 Messages
How does anyone get in touch with a customer support manager or executive?
When normal methods of communicating with ATT U-Verse support fails to provide results, how does someone find a manager or executive to handle the situation. I have had 3 technicians, called the last tech and left 3 messages as well as writing to the "manager" on the latest service report multiple times. Neither have responded. Is the only solution to cancel my service??? I'm not a very happy customer right now.
Jeffster
ACE - Professor
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411 Messages
8 years ago
The best way is to send a PM(private message) through this site to @ATTU-verseCare.
They we get back to you with-in 2 business days.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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klg2368
Contributor
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2 Messages
8 years ago
older customers aren't going to understand or can even follow this path.
Customer Service must be really bad when you can't find a phone number for
them!
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skeeterintexas
ACE - Expert
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28.3K Messages
8 years ago
Please do not underestimate the ability of "older" customers to comprehend today's technology. We're way smarter than some give us credit for.
Don't mess with old people. The older we get, the less "Life in Prison" is a deterrent.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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