Left and Right Sides of TV Picture Cropped

@SoozinCA- Can we pursue this a little bit because I would really like to understand it? Just so I am sure I understand the problem - It is the Menu display that you are talking about, not the content picture? I imagine it is also the guide.

Based on experience & double checking now, the menu is inside the SD (4:3) profile & displays properly on widescreen  on all aspect settings except standard SD (not widescreen). But, this setting would be incorrect for a widescreen tv. If it happened to occur it would easily be corrected.

To change the setting you must move the cursor to accept the change.

So, the standard software will not have this failure. It has to be the individual instance - often called a cockpit problem. With so many u-verse installs, individual problems are sure to surface.

There is the OP in this thread & here is another thread - https://forums.att.com/t5/Equipment/Upgrade-to-Gigapower-problem-with-TV-guide-not-showing-up/m-p/4185873#M360

I believe this ended up being the x-box.

An avenue I would like to pursue with you is a possible HDMI fault. You do set aspect, but the TV has a say over the HDMI. Can you connect component cables to see if makes a difference? Be sure to disconnect the HDMI from the STB.

Please post your TV model. I would like to look at the manual.

Thanks

Thanks, I will try this when I get home this evening.  You are a life saver, it's been driving me crazy.

None of these have fixed my problem. It is not the t.v. While watching football the right and left sides are cut off and i can't see the score. Any one have an Idea on how to fix this?

@cdneill This really sounds like a TV feature accidentally activated.

Many TVs have an option to zoom in, this is to take normal  / non-widescreen, that would have bars on the right and left, and enlarge it to make the show full screen; this would lose some of the top/bottom of the screen but would be perfect for shows / movies that were widescreen for normal 4:3 TVs and you have them on a 16:9 widescreen TV.

This "feature" would make a normal widescreen HD show lose part of the top and bottom and the left and right and good up your scores.  Google how to turn the zoom(?) off for your TV model.

@cdneill - The steam of frustration must be coming out of your ears by now. I don't want to cause more steam to appear, but I will ask if you really did check the Zoom feature? If you didn't, it may have been inadvertantly reset.

The Zoom button, as you probably know, is the bottom-most, right side button of your remote control.

1. When you press the Zoom button, a side bar displays on the right side of the screen.

2. If you move the highlighting down to Zoom and press the OK button, the various Zoom options will display.

3. If there is not a check mark next to the Normal option, that may be the cause of your cropped TV picture problem.

Other than my previous Problem Solved step-by-step solution to the problem I encountered 3 Sep 2014, I don't know of any other options for you to fix the problem you are incurring. Since you don't have the cropped picture problem on a TV that is not connected to AT&T Uverse, I suspect it is a Uverse settings problem.

If my Zoom instructions or my other step-by-step instructions haven't helped you, don't know anything more. Sorry.

It is in normal. Last time i had the problem 2 years ago a tech came out and fixed the problem on the remote in like 2 mins but I don't remember how he did it.

@cdneill - You are connected HDMI or component to a widescreen TV.

You have the correct setting under menu-options-sys opts - TV res

You have both the TV & U-vers(zoom) set to normal.

There are two more possiblities.

1) the station could be doing it, especially if not widescreen. You cannot comare to any other presentation because the are different feeds. But, there would be more complaints.

2) there is a setting called overscan on the TV. But, that would affect all chans. Look for it in you TV menu. If you want me to look post your TV model.

I am having the exact same problem. I don't think it's a tv issue because I'm having the same problem on two different tvs, both on uverse. 

This just happened recently. Another reason I don't think it's a tv issue is because it affects recordings as well. Making tv adjustments have no change effect on the recording. 

I tried your system settings changes on my LG 43-inch TV with U-Verse. It did fit on-screen, but the picture is low resolution. It would not let me get HD at 1080 resolution. Not a good picture. I'm surprised AT&T doesn't offer an easy fix that I can find. They also avoid easy contact for help by phone. Not what I consider good customer service or customer relations. Typical of today's corporations... 

My problem affects my recordings, too. Tried Normal on zoom. That didn't work either. Hey ATT! What gives? Lights on, but nobody's home....

Hello, JamesNigel51 -

Since my initial post about my problem dates from 2014, I suggest you create a new question, so that it will be seen by others who may have a reliable solution to your situation.

Best wishes.