Loss of channels

I have had direct t.v for 3 years and I watch channel 3 all the time. I watch  Bold and the beautiful. I love that show I need channel 3 back.

I can't get channel 11 or Channel 21 are y'all going to settle a contract dispute or am I going to have to switch providers

when will nbc and fox be available? Is u-verse and Direct offering discounts due to service interruption?

1. I got a measly $5 offered to me for the loss of two local channels since Independence Day.  I told that Indian woman to take that paltry sum and shove it!  

I miss my ABC programs!Dr.Phil and others.i read that there are ongoing negotiations but if it's only about money that's sad.look at all the viewers ABC is losing, that use to matter.i will get use to it and will no longer care if I have them or not...lol..who is really losing?

I am looking for a refund for the loss of two networks on my DirectTV

Shavertown, PA

WBRE my NBC 

WSWB 

You have to call and jump through the hoops to get an adjustment. You will be told all kinds of stuff by someone who does not speak English, the "customer service" is in India. I finally told her that "it should be soon" was unacceptable, was put on hold, was told I would get a $15 a month on-going credit. My contract is up in Sept. and I'm done with DTV after 16 years. 

Can you tell me when I can expect this channel back please? I paid for it to include this Channel in my viewing channels. If not will I I be reimbursed for the time I did not receive this Channel? Thanks!

j Cumming

What does this have to do with internet service? You are in the wrong forum. Try posting in the applicable TV service forum.

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@Aggie11709 wrote:

What’s with the Nexstar disruption? Even though you mention channels are subject to change you offered customers the now blacked out channels. This constitutes an Implied Contract. You service is awful and now customers are missing out on local and national channels. It’s time to switch to a carrier that provides for and cares about its customers. 

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And how happy will you be when Nexstar, or another local affiliate, does the same thing with them?

All TV providers have in their terms channels are subject to change. This is because they don't own the channels so cannot forbid the channel owner from pulling the feed. So it is your terms of service, the contract, that allows for channels to change at any time. There is no contract that guarantees any specific channel will always be there or have any specific programming on it.

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@Bidnez101 wrote:

If no agreement is reached between nexstar & directv I will be unable to watch my regional nfl games on fox. Will I be able to watch these games on Sunday ticket even though ticket normally blacks them out?

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Unfortunately not. Negotiations between TV provider and local affiliate does not change blackout rules of the NFL or any other sport. You will need to use a antenna to get the free broadcast of the local for any programming during the negotiations.

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@bigtvwatcher wrote:

1. I got a measly $5 offered to me for the loss of two local channels since Independence Day.  I told that Indian woman to take that paltry sum and shove it!  

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Realistically that is probably more than those channels cost per subscriber per month. Local negotiation does not entitle you to a huge discount for something has a free over-the-air broadcast. Doesn't matter where the agent is from, heritage, etc., that response was quite rude of you. They are not obligated to provide you any compensation as channels can change at any time. And it certainly is not the agent's fault for the negotiations. I would rather be patient through negotiations while they try to minimize any rate increase demanded by the local owner.

So take a breath and don't blow the situation out of proportion.

***** Humility is a virtue, particularly when responding to patrons who feel unfairly treated by a seemingly uncaring and greedy institution. 

[Please keep it courteous]

@Cummingtd 

As explained, I am not an employee of AT&T/DirecTV, just an experienced customer. I don't like the negotiation situation, but I understand the reality that if the TV provider caves quickly, then we get that much more on our bill with the higher rates. All for a local channel or two.

I point out that though the total that is paid to the channel owner is a hefty sum, realistically it is a small amount per subscriber. So I do not agree with others who demand large discounts for what is only a small portion of their individual bill. And agents of course would have no influence on the negotiations themselves, or they wouldn't be on the phone taking calls. So I do fault those that lose their temper and berate someone who has no control over the situation and still is offering an available compensation.

In the end a couple locals cost individual customers a very low amount. DirecTV pays the channel owner for all subscribers, so that is a large amount there. A $1 increase here, a $2 increase there, it all adds up. This is why we are patient during the negotiations as we don't want the TV provider to cave. Nothing to do with how much they care, it is simple budgeting. We have plenty other channels to watch in the meantime. For those that feel more attached to the temporary missing channels, if they are within range I say use a antenna. Get the free broadcast without giving the channel owner more leverage to raise costs. Even call DirecTV to see if you can get a Local Channel Connector (LCC). I'll be glad when the LCC is fully launched so that it takes some wind out of the sail for these local affiliate owners. Personally I didn't go to pay TV for my already available free channels, but I get that is not the same for everybody.