Mentor

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3 Messages

Friday, July 5th, 2019 4:33 AM

Closed

Loss of channels

AT&T has failed to properly prepare for the  anticipated end of contract negotiation with Nexstar - resulting in the loss of ABC station, a MAJOR network. This continues to happen, as in the past, when other channels were removed from the lineup - as your customers continue to pay increased costs in service. We set up another TV(purchased an antennae) that would give us this basic channel for the interim - assuming we will get the channel back at some time in the future!  I think it's time to contact other providers who can provide continuing service that we PAY for and don't get with AT&T.

Tutor

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4 Messages

6 years ago

not good enough 

ACE - Expert

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23K Messages

6 years ago


@thineagle wrote:

what do I do..I stay with AT&T or chance to Comcast..or because I lost my CBS station I should get my bill low from $170 down to $140 ..because I am real get the station to wacth ..Patrick M Doute


All TV providers go through negotiations as they don't own the channels. So switching to any provider is a chance as when their agreement comes up with the channel they could go through the same thing. And other channels go through negotiations as well. So switching would only be a temporary solution for the individual channel. This is just AT&T's turn with this particular channel owner.

 

Since channels are subject to change, a clause all TV providers have with this situation being a big reason, no credit is required. If you call they might provide you a courtesy credit. However, CBS being gone would not be worth $30 on an individual bill. Having access to locals as I recall is about $7 or $8 (few people still have very old packages where it is itemized instead of bundled into package cost so is more transparent), so if evened out across number of locals than it is worth $1 or less. Not much for an individual, but a large amount for DirecTV since they have to pay the channel owner for all customers. Certainly call and see what courtesy credit you can get, even check to see if your account qualifies for any discounts that would not have anything to do with the negotiations (such as 12 months).

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Contributor

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1 Message

6 years ago

Whe will we get NBC back? It's been off since the second week of June.  

Teacher

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9 Messages

6 years ago

@thineagle wrote:

what do I do..I stay with AT&T or chance to Comcast..or because I lost my CBS station I should get my bill low from $170 down to $140 ..because I am real get the station to wacth

 

What do you do?  Shop around. Look for new alternatives. You can wait for ATT to bring the stations back, but don't hold your breath. We're getting a streaming provider. We'll get back the local stations back, the NFLN back and most of the stations we watch.

 

And we'll be saving $80.00 per month. We're going to buy another TV for the living room, it'll be paid off in a few months with the money we're saving.

 

So I can only say...thank you for the new TV AT and T!!!!!

ACE - Expert

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23K Messages

6 years ago


@IneedNBCback wrote:

Whe will we get NBC back? It's been off since the second week of June.  


When the local affiliate owner (probably Nexstar as that is the big one right now) and DirecTV reach a new carriage agreement. Until then, the channel owner does not provide the feed as is their right.

 

In the meantime you will need to use a regular antenna on your TV to catch the free broadcast or find another channel to watch.

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www.directv.com 

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Contributor

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1 Message

6 years ago

Since there is no ABC, my NFL football watching g, plus tons of my favorite shows can't be watched. To me this is a contract breaker with no penalties. I would never have left Comcast.  I want out of my contract. How are subscribers to get satisfaction?

Tutor

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3 Messages

6 years ago

Our local Fox station is currently in dispute with DTV and is not being shown. I have the NFL Sunday Ticket. When the NFL season begins, will the blackout rules still apply to local games being shown on the Fox station or lifted and able to view on Sunday ticket?

ACE - Expert

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2K Messages

6 years ago

The blackout rules will still apply. Any game showing on your local channels won’t be available via Sunday Ticket.

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Contributor

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1 Message

6 years ago

Most of the shows I watch in the fall are on NBC. Will they be back on in time?  If not I will need to drop you as my carrier and I expect to do that with NO penalties. 

ACE - Expert

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23K Messages

6 years ago


@Patsdynasty5 wrote:

8/5/19 called automated service to pay my bill. Recording said bill was $243. Asked for representative. Representative transferred me to manager. No one could find my account. manager transferred me to "specialist". Specialist said i was "old customer" and no longer on their system, transferred me BACK to automated service. Then got representative, AGAIN. After5 minutes of ASKING rep to send me to manager she tells me i will receive a phone call. Total time on phone at this point is 53 minutes! 30 minutes later, manager calls back. Even though automated system quoted total amount due of 238, manager insisted my bill was $296. For the past year i had a set payment arrangement of $96. Manager informed me DTV has right to increase bill at any time. January, bill was increased to $101. February bill was increased to $105. March bill was increased to $111. After doing math and still not adding up, I informed manager of my displeasure, and announced my contract was up this month and i was seriously considering leaving after 30 years of being a customer. She hung up on me with no warning.
Keep in mind that the ONLY reason i have stayed with DTV so long was for the Sunday ticket package. For the past several months, DTV subscribers have LOST access to NBC. ABC and FOX networks over money disputes, yet they keep increasing customer bills with no reprieve.
You would have to be ignorant to purchase their services.


There is no "set payment arrangement" for a year. You have a monthly discount which is for so long, but it does not lock in base cost. There is no price lock. Base cost of services go through an adjustment in January so this reflects on the Jan/Feb bill (depending when your cycle date is). This year's base price adjustment at most was under $10. Your bill going from about $100 to well over $200 is more than simply discounts completing. That suggest one-time charges, NFL Sunday Ticket renewal (notice in June, 1st of 6 installments in July), or a past due balance carrying over.

 

Without seeing the bill I cannot see exactly what caused the huge difference. All I can say for certain is about $140 in difference is more than just discounts completing and the 2019 price adjustment.

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www.directv.com 

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Contributor

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1 Message

6 years ago

Football season is coming and Fox shows a lot of games. What are we supposed to do now

ACE - Expert

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21.1K Messages

6 years ago

Get an OTA antenna.

 

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Mentor

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30 Messages

6 years ago

Not if you deal with the call center! If you’re lucky enough to get someone you can understand( in India), they won’t do anything for you. The told me that broadcast channels were “free” so no adjustment, which is not correct, I pay extra get those channels. The website that they have set up to see if you get an adjustment doesn’t work, you enter your information, sign in and it says page not found. The other option brings you to a site dedicated to selling you the NFL package, which is laughable since you won’t get any of the games on CBS.

ACE - Expert

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23K Messages

6 years ago


@phytoplankton wrote:
Not if you deal with the call center! If you’re lucky enough to get someone you can understand( in India), they won’t do anything for you. The told me that broadcast channels were “free” so no adjustment, which is not correct, I pay extra get those channels. The website that they have set up to see if you get an adjustment doesn’t work, you enter your information, sign in and it says page not found. The other option brings you to a site dedicated to selling you the NFL package, which is laughable since you won’t get any of the games on CBS.

That agent must be newer then. The last few package sets have not had a separate charge for locals. Originally they were an optional separate charge until they got bundled into the packages. Locals are free over-the-air, but pay TV providers must pay them for the rebroadcast permission.

 

The links to check for credit on this situation only worked for a while and then they broke. So unless that gets fixed, calling to see if they will provide a courtesy credit is the option.

 

The NFL package (Sunday Ticket) has nothing to do with games on CBS. The Sunday Ticket is for out of market games you couldn't watch on CBS to begin with. In market games you watch on a local, such as the free OTA broadcast. CBS and DirecTV being in negotiations does not change what channels you are allowed to watch the games on.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com 

(AT&T has sold off their share in DirecTV)

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Professor

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8.2K Messages

6 years ago

It depends if you signed a contract. Why do you think new customer rates are so low? Because the providers are essentially paying you (via deep discounts) to switch.

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