Mentor
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3 Messages
Loss of channels
AT&T has failed to properly prepare for the anticipated end of contract negotiation with Nexstar - resulting in the loss of ABC station, a MAJOR network. This continues to happen, as in the past, when other channels were removed from the lineup - as your customers continue to pay increased costs in service. We set up another TV(purchased an antennae) that would give us this basic channel for the interim - assuming we will get the channel back at some time in the future! I think it's time to contact other providers who can provide continuing service that we PAY for and don't get with AT&T.
bcbsncjlj
ACE - Expert
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6.4K Messages
6 years ago
It's on your side. Seen it 100's of times. Most finally figure it out at some point. Maybe try another browser or device.
For DirecTV Satellite, call 1-800-531-5000.
For DirecTV Stream, call 1-888-429-4023.
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*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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skeeterintexas
ACE - Expert
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28.3K Messages
6 years ago
CBS owned stations are back. Nexstar stations are not.
Don't mess with old people. The older we get, the less "Life in Prison" is a deterrent.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Constructive
Employee
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34K Messages
6 years ago
@rsbh60 its true
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
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bennyandthejets
Contributor
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1 Message
6 years ago
I read online that you guys had worked it out with CBS, but our service still hasn't been restored yet. We live in San Antonio, Texas.
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bcbsncjlj
ACE - Expert
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6.4K Messages
6 years ago
It's only for CBS owned affiliates. Is your local affiliate owned by Nexstar? They are still having contract negotiations. My CBS is and we have no CBS.
For DirecTV Satellite, call 1-800-531-5000.
For DirecTV Stream, call 1-888-429-4023.
Facebook: https://facebook.com/directv/
X: https://x.com/DIRECTVhelp
Instagram: https://instagram.com/directv/
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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smh-89
Scholar
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26 Messages
6 years ago
The local stations owned and operated by CBS have been restored. Here in Atlanta, oddly enough that is the local CW Affiliate. It appears that the other CBS stations have not been restored on DTVN yet. Hopefully that will happen very soon.
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smh-89
Scholar
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26 Messages
6 years ago
Yes, I should have said the CBS Stations that aren't owned by Nexstar should be restored soon (we hope)
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skeeterintexas
ACE - Expert
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28.3K Messages
6 years ago
@Juniper You deserve the "NOT AN EMPLOYEE AWARD".
NOT AN EMPLOYEE AWARD is given to those that are not nor have ever been
an AT&T employee but are continously accused of being an employee
even though employees are designed as such.
1 Attachment
Edible Arrangement
Don't mess with old people. The older we get, the less "Life in Prison" is a deterrent.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Autty1
Contributor
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1 Message
6 years ago
It's been over a month and still no CBS channels. Lower Bill's? Channels coming back??
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skeeter07
Contributor
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1 Message
6 years ago
I want to know how DIRECTV customers are going to be compensated or credited for not having CBS channels for 3 weeks? Seems like my next bill should be reduced a bit to compensate for the loss of the #1 network. Thanks.
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sandblaster
ACE - Expert
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2K Messages
6 years ago
They are offering credits. Log into your account to see if you have been offered a credit.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Juniper
ACE - Expert
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22.9K Messages
6 years ago
If channel is directly owned by CBS, then yes it is coming back as they announced this morning an agreement was reached.
If channel is owned by local affiliate Nexstar, then not yet coming back as they are still negotiating.
To date, no proactive credit is being provided. Like all TV providers, clause in the terms of service state channels can change at any time. Your billing is have access to locals, not any specific local channel being guaranteed. However if you call DirecTV they may give you a credit as a courtesy.
-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Lizblake84
Contributor
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3 Messages
6 years ago
It had been reported that a deal has been made between CBS and AT&T. Even a chat agent for DirectTV Now confirmed that CBS is back. However it is still unavailable. They tried to walk me through steps to reset my account on my devices. Did not work. On the zip code look up it says CBS is not available. So when will it be available again?
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nadams6019
Teacher
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9 Messages
6 years ago
When is cbs and nbc coming back. I read somewhere that cbs is back as of today but still don’t have it.
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Constructive
Employee
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34K Messages
6 years ago
@phytoplankton Employees are clearly marked. Former employees are marked with a former employee tag.
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
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