Premium movies will not load on Uverse.com

Have you tried clearing your browser cache? I can watch them just fine.

Of course. I should have mentioned that I have my browser set to clear the cache whenever I close it, plus I often clear it manually. I have ad-aware and de-frag set to run weekly and often run them manually. I also update Java, flashplayer, etc, whenever updates are available. None of those are the problem. If they were, I couldn't watch non-premium channels/movies, such as Hulu, Gravitas, Grindhouse, FUNimation, Scott Entertainment, etc. Somehow, the premium channels I am signed up for are not recognized, and it doesn't show a lock like it does for premium channels to which I am not subscribed. I did discover last night that my wife's tablet and phone will play them after downloading the app, but the app is only for mobile devices. This has been happening since August. I need the service to clear movies I have recorded that are also available on Uverse on demand because the TV is dominated by my wife and kids. When it is available I watch boxing or MMA, which they all hate. Thanks though.

Hello @goofyfoot53,

Please contact ATTU-verseCare with the link in my signature. Explain your situation. Please include your name, account number, phone number, and a good time to reach you. Check the blue envelope at the top right corner of this page for their reply. Be sure to also check the email account you signed up with for this forum.

I tried to send a message but it doesn't seem to go through.

Sometimes that happens when you copy text from Word or another web page.  Try clicking on the HTML and Preview tabs before pressing Send.  See if you get an error message that indicates an issue to be fixed.

I tried that. I also tried using a different browser but the message still won't send.

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@goofyfoot53 wrote:

I tried that. I also tried using a different browser but the message still won't send.

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You should check your sent items just to make sure. I encountered this earlier today it was a really fast page load and then nothing, turns out, it did send.

I did check the sent messages. Nothing was sent.

Hello @goofyfoot53,

Trying to get this figured out for you. I will update as soon as possible.

Since I can’t seem to send a message on ATTU-verseCare, I will put all the details here. As I said, I have U-300, which includes the premium channels Starz, Encore, Flix, TMC, and Moviplex. Beginning sometime in August, when I tried to watch them on Uverse.com, they would not load. All I get is a spinning disc using Explorer 9 (the highest I can use with my OS). Toward the end of the month, I signed up for NFL GamePass. It wouldn't load on Explorer so I downloaded Opera, which worked. Thus, I decided to try Opera on Uverse but instead of a spinning disc, I got an error code 3.8, which is listed as an unknown error. Since I was only trying to watch premium channels, I didn't realize until recently that non-premium movies/channels will play, so it is not an issue with java or my flash player, as Uverse customer service suggests. I have called customer service many times but they have no answer, although they run through the standard advice of clearing my cache, like I‘m too  stupid to know that. I have my browser set to clear the cache whenever I close it, plus I often clear it manually. I have ad-aware and de-frag set to run weekly and often run them manually. I also update Java, flashplayer, etc, whenever updates are available. None of those are the problem. If they were, I couldn't watch non-premium channels/movies, such as Hulu, Gravitas, Grindhouse, FUNimation, Scott Entertainment, etc. Somehow, the premium channels I am signed up for are not recognized, and it doesn't show a lock like it does for premium channels to which I am not subscribed. I did discover the other day that my wife's tablet and phone will play them after downloading the app, but the app is only for mobile devices. Last night I tried to access them on a laptop that uses a newer version of Explorer but they would not play there either. Before you suggest yet another browser, I hate Google and will not use GoogleChrome. I won't even use an android phone for that reason. Although I don't like Firefox, I tried to download Mozilla but it won't download on my computer. At this point, I am looking for a different provider but haven't yet found any other good service in my area.

Actually, it is probably an issue with the Java Applet that U-verse uses for authentication, which in turn could be an issue with the version of Java you have installed.  I don't know of a player that actually uses Java for playback on a Windows system.

Hello @goofyfoot53,

Are you able to send a message today? Be sure to clear your browser history then re log in to the forums, and try the link in my signature again. It might work today.

Good Luck.

Hey @goofyfoot53,

We have received your private message and look forward to working with you to get this corrected.

ATTU-verseCare

Just a note to anyone looking at this. Customer service has been no help. As expected, they say the problem is with my browser on my end, and that I should reset my browser to default settings. I have tried three different browsers on 2 different computers, all at default settings, and none have worked. Since it is unlikely I have the same problem with all of them, I believe the problem is with AT & T, but they don't know what it is so they blame my equipment. At this point, I will cancel all my AT & T services as soon as I can find another provider, but there is precious little competition here.

Just a thought... do you use script blockers or anything like that?