Contributor

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2 Messages

Tuesday, February 20th, 2018 2:40 PM

Turn in box

I'm a old customer who never turned in my boxes can I still turn them in

Accepted Solution

Official Solution

ACE - Expert

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28.3K Messages

7 years ago

It depends on how long ago you terminated service, whether you were charged for the equipment and if you are looking for a refund.    

 

As per the terms of service:

Return of Equipment.

Upon termination of the Services for whatever reason, you must return the Equipment, undamaged, within 21 calendar days to AT&T. If the Equipment is not returned within 21 calendar days, or is returned damaged, you will be charged for the value of the Equipment. We may retain any advance payment or deposit, or portion thereof that previously had not been refunded, if you fail to return the Equipment within this time period. If the Equipment is returned within 90 days of termination, any fees charged for the Equipment will be refunded (other than fees for damages). No refunds will be made for any Equipment returned more than 90 days after termination.

Contributor

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2 Messages

7 years ago

Im not even sure how long it been I know more than a year I really don't
want 1000 on my credit report either

Teacher

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15 Messages

7 years ago

You can return the equipment, but you'll still be responsible for paying whatever fees ATT charges for not returning their equipment within 21 days.


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