Contributor
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3 Messages
Uverse - wireless tv works, wired doesn't
I would love to have an AT&T technician explain this one to me.
My wired TV stopped working today after a storm, however, my wireless tv still works and my internet is fine. When I called customer support I was told there was a service outage in my area and that was why my wired tv wasn't working.
How is it that possible? The Ethernet feeds my AT&T router which feeds both my wired and wireless tv's. How can there be a service outage that only affects the wired tv and not the wireless??
I asked the customer "service" person this, and was told it "can happen". I suspect the customer support person doesn't understand technology, but hey, maybe I'm wrong. What I really suspect is that the receiver for the wired tv got zapped but the customer support person wouldn't hear that. She just stuck to her script and insisted it was a service outage and for me to just wait to hear back from them sometime tomorrow.
My wired TV stopped working today after a storm, however, my wireless tv still works and my internet is fine. When I called customer support I was told there was a service outage in my area and that was why my wired tv wasn't working.
How is it that possible? The Ethernet feeds my AT&T router which feeds both my wired and wireless tv's. How can there be a service outage that only affects the wired tv and not the wireless??
I asked the customer "service" person this, and was told it "can happen". I suspect the customer support person doesn't understand technology, but hey, maybe I'm wrong. What I really suspect is that the receiver for the wired tv got zapped but the customer support person wouldn't hear that. She just stuck to her script and insisted it was a service outage and for me to just wait to hear back from them sometime tomorrow.
mibrnsurg
Expert
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4.3K Messages
9 years ago
@Macallan Unluckily it's full moon and strange things can happen.
Chris
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Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
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I Call It Like I See It, Simply a U-verse user, nothing more
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aviewer
Expert
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3.2K Messages
9 years ago
@Macallan - The wired TV STB may have gotten zapped or the COAX that feeds it or the HPNA that rides the COAX.
Have you tried a whole house reboot? Pull power on all U-verse boxes - restore RG -wait fro all green -restore DVR - restore STBs & WAP
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Joe Golden
Mentor
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22 Messages
9 years ago
same thing happened to me, a tech was to come to my house 3 days later but out of the blue I go a text msg saying that ATT had restored my service. I did have to reboot all the stb's but all is good now. gremlins?
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Macallan
Contributor
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3 Messages
9 years ago
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mibrnsurg
Expert
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4.3K Messages
9 years ago
@Macallan Have you tried a different port on the RG to see if it'll connect? The port might have died. Know I have 1 port on my old 3800 that will only give me 1/2 speed wired.
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
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Macallan
Contributor
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3 Messages
9 years ago
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t6michisisa
Associated Member
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24 Messages
9 years ago
Hi
Have you tried changing the ethernet cable? or the coax? which ever cable you are using to connect your wired receiver to the RG. If its not a port issue on the RG it might be a cable issue. or perhaps the wired receiver going bad.
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