Help with chromecast on gemini box

Hi @jrjmpls. We're sorry for the trouble with the Chromecast on Gemini box and for the time spent talking to two different representatives. The mobile device and Google Chromecast device must be connected to the same Wi-Fi network and ensure the device being used is compatible with Google Chromecast and DIRECTV. Visit https://www.directv.com/support/article/000066174 to get info on compatible streaming devices. DIRECTV is here to help. Denjylene, DIRECTV Community Specialist

I see that chromecast is built into my Gemini already, version 3.2

go to apps, and tell us if you can see the app

No, Chromecast does not show in app. See item 1 in my post. 

The link in the first response says that the connection for the gemini can be wired, doesn't it? 

Yes, that's accurate. It can be either a wired or Wi-Fi® internet connection for TV streaming devices. Additionally, to cast content using Google Chromecast:
1. Download Google Cast app.
2. Connect to Chromecast in Devices menu.
3. Download content app if needed.
4. Open app, select Cast icon.
5. Choose Chromecast device.
6. Play content, it should display on TV.

For more information about casting viewable content on a TV screen, visit https://support.google.com/chromecast/ Lynie, DIRECTV Community Specialist

Did you read my post. I shouldn't need to download the app to the gemini because it is "built in". I know how to connect to chromecast from my phoye or computer-IO've been doing it forever. Who can I talk to to resolve this issue? Phone support is useless. There must be someone at DirecTV who understands how this is supposed to work!

We understand your frustration if this issue has not been resolved yet. Could you share what's your TV brand/model? 

In the meantime, you can try to follow these steps; On the remote control,

1. Press the Apps or Diamond button.
2. Press the down arrow, highlighting All My Apps.
3. Press OK. Within All Apps, there is an option to view: All, default setting when selecting All Apps, Apps, Games
4. To select an app, scroll down and to the right to highlight the app, then press OK. The customer is redirected to the app to sign in.

Let me know if this works. Lynie, DIRECTV Community Specialist

yeah, I did not go further... searching the play store, it shows up as built in, and all I can do is uninstall.

Selecting uninstall, it just asks if I want to uninstall all updates...

But you are right, no way to run it...

I uninstalled it, and after the uninstall (updates), it asked me to update it... back to square zero, no way to run it..

If you go to app settings from the settings menu, and then list system apps, you can see "chromecast built-in" is there, version 1.68.410410

So maybe the key is connecting to it (as you surmise).. perhaps you need the ip address of the gemini?

Greg

 I know ip of gemini but don't know how that helps.

DIRECTV Help post above:

1.ok got to apps screen

2. found all my apps

3. don't see anything saying all, default setting when selectint all apps, apps, games

3. i can select apps. what app are you telling me to select and get redirected to?

If you are telling me to select the chromecast app, then read my first post. NO CHROMECAST APP APPEARS IN APPS.

Again I ask, isn't there someone at DirecTV that I can talk to and get this resolved????>??

crazy, isn't it?

So, knowing the ip of the Gemini, you can tell what network it is on, there is that restriction to have both devices on the same wi-fi network, and for example in my house, the gemini is on 5GHz wi-fi... that might help connection problems... apparently it works on a peer to peer wi-fi connection.

Greeg

The gemini is wired with ethernet. I was told by two different people on the phone that that would work. I was also told in post #5 in this string that a wired ethernet connection would work. 

We understand the importance of your request, @jrjmpls. We'll immediately escalate this to our team and provide you with an update as soon as we receive a response. Thank you for your understanding. Lynie, DIRECTV Community Specialist

Yep, missed that, sorry... that eliminates one potential issue... will be interested in seeing how this goes. Can you let us know progress?

Greg

I just unhooked the ethernet and reconnected to the same wifi that phones and laptops are connected to. Still same problem. I can see what I think is the gemini device in the list that comes up when pressing the cast icon on the phone or laptop. Then it says connecting, but it never connects.