They didn’t want everyone to jump ship or start complaining right away! They rather we pay them and suffer through it hoping they care about us! Surprise! They don’t!
I agree. Also there was a person that said channels are not counted in the contract as they change all of the time. When I signed up, I signed for specific channel packages and to me that constitutes a contract and a contract that has been broken by ATT & Direct tv.
Just because you don't like it, doesn't make a broken contract. Read the terms of service and you will see that channels/programming (selections in those packages) are subject to change. TV provider cannot force the channel to stay.
(d) Our Programming Changes.
Many factors affect the availability, cost and quality of programming and may influence the decision to raise prices and the amount of any increase. These include, among others, programming and other costs, consumer demand, market and shareholder expectations, and changing business conditions. Accordingly, we reserve the unrestricted right to change, rearrange, add or delete our programming packages, the selections in those packages, our prices, technologies used to deliver the Service, and any other Service we offer, at any time.
------------------------------------------------------------------------------- (Included after every post) I am a customer, not an employee. This is a public forum. For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023 www.directv.com
(AT&T has sold off their share in DirecTV)
Award for Community Excellence Achiever* *I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
So agree! I just want what I’m paying for! And if changes come along I understand but want to be notified, given compensation for the loss or maybe a switch up of channels while it’s being worked on. I understand a contract, but not a ‘We will do what we want and you will pay the same no matter what the changes are!’
CBS has been around for many years. Why take it away now? I rushed home to watch The Young & The Restless and there's a message on the screen. How is it that ya'll can take away a channel we've been paying for in our channel line up? This is unacceptable! I'm tired of channels being taken away and bill is steady going up. Y'all need to fix this! And FAST
@Fifi01 wrote: So agree! I just want what I’m paying for! And if changes come along I understand but want to be notified, given compensation for the loss or maybe a switch up of channels while it’s being worked on. I understand a contract, but not a ‘We will do what we want and you will pay the same no matter what the changes are!’
Normally negotiations occur behind the scenes with the intent that carriage will continue. DirecTV cannot give advance notice of channel going dark if they weren't told before hand that it was going to happen. Some channels will pull the feed without warning to use the extra shock to leverage us customers to drive higher rates.
Regardless if you have 5, 10, or 50 available locals the package cost is the same across the board. If no locals at all are provided, then DirecTV has an option to lower cost. But if one or two locals go dark, there is no guarantee of compensation. You can of course call DirecTV to see if they might give a courtesy credit for the hassle, or possibly see if your account qualifies for any other discounts, it is just not required.
If there is a big enough change then it would be expected to affect rates. But with a local or two dark during negotiations, this is covered by the intent of the terms of service. Hopefully they will be back on soon. One thing DirecTV has been doing is offering their Local Channel Connector (LCC) to those affected by a negotiation. Allows you to connect a regular antenna (comes with a indoor one if needed) to a 2nd/3rd generation Genie (HR44/HR54) to get the free broadcast through your DirecTV equipment. Though has been in testing markets, they have offered it early to help combat these unpleasant negotiations where the local is trying to use us as leverage. The LCC picking up whatever in range may also net you additional locals (like sub-channels) that DirecTV didn't have themselves.
------------------------------------------------------------------------------- (Included after every post) I am a customer, not an employee. This is a public forum. For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023 www.directv.com
(AT&T has sold off their share in DirecTV)
Award for Community Excellence Achiever* *I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
I want my NBC, Channel 3 out of Wichita, Kansas back. I would die of disappointment if I couldn't watch AGT. Any chance of getting it back by Tuesday evening? We do like the local news and weather on that channel also.
Ever since ATT/Directv installed new boxes, we get less channels, and have a disturbing stalling about 10 or more times per hour. What is causing that and will it always be that way. Many missed sentences and phrases.
Fifi01
Mentor
•
18 Messages
6 years ago
0
lmldndo
Teacher
•
5 Messages
6 years ago
I agree. Also there was a person that said channels are not counted in the contract as they change all of the time. When I signed up, I signed for specific channel packages and to me that constitutes a contract and a contract that has been broken by ATT & Direct tv.
0
Angelsofmercy20
Tutor
•
2 Messages
6 years ago
0
Tigerdog44
Tutor
•
2 Messages
6 years ago
I totally agree. A BROKEN CONTRACT !!
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Juniper
ACE - Expert
•
22.9K Messages
6 years ago
Just because you don't like it, doesn't make a broken contract. Read the terms of service and you will see that channels/programming (selections in those packages) are subject to change. TV provider cannot force the channel to stay.
(d) Our Programming Changes.
Many factors affect the availability, cost and quality of programming and may influence the decision to raise prices and the amount of any increase. These include, among others, programming and other costs, consumer demand, market and shareholder expectations, and changing business conditions. Accordingly, we reserve the unrestricted right to change, rearrange, add or delete our programming packages, the selections in those packages, our prices, technologies used to deliver the Service, and any other Service we offer, at any time.
-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
0
Sweetiepie1994
Contributor
•
1 Message
6 years ago
I need for y'all to put CBS back on missing all the good TV show
0
0
EastBayGal
Teacher
•
29 Messages
6 years ago
For those AT&T customers whose channels are being removed by Nexstar:
You can tell Nexstar what you think of their business practices right here: jpruett (at) nexstar (dot) tv
and while emailing Ms. Julie Pruett, request your messages be sent directly to Perry A. Sook, Nexstar's CEO.
This is the most direct way to air your grievances to the Texas media group that is causing the problem.
0
0
Fifi01
Mentor
•
18 Messages
6 years ago
I understand a contract, but not a ‘We will do what we want and you will pay the same no matter what the changes are!’
0
0
Agirlz
Contributor
•
1 Message
6 years ago
CBS has been around for many years. Why take it away now? I rushed home to watch The Young & The Restless and there's a message on the screen. How is it that ya'll can take away a channel we've been paying for in our channel line up? This is unacceptable! I'm tired of channels being taken away and bill is steady going up. Y'all need to fix this! And FAST
0
0
Juniper
ACE - Expert
•
22.9K Messages
6 years ago
Normally negotiations occur behind the scenes with the intent that carriage will continue. DirecTV cannot give advance notice of channel going dark if they weren't told before hand that it was going to happen. Some channels will pull the feed without warning to use the extra shock to leverage us customers to drive higher rates.
Regardless if you have 5, 10, or 50 available locals the package cost is the same across the board. If no locals at all are provided, then DirecTV has an option to lower cost. But if one or two locals go dark, there is no guarantee of compensation. You can of course call DirecTV to see if they might give a courtesy credit for the hassle, or possibly see if your account qualifies for any other discounts, it is just not required.
If there is a big enough change then it would be expected to affect rates. But with a local or two dark during negotiations, this is covered by the intent of the terms of service. Hopefully they will be back on soon. One thing DirecTV has been doing is offering their Local Channel Connector (LCC) to those affected by a negotiation. Allows you to connect a regular antenna (comes with a indoor one if needed) to a 2nd/3rd generation Genie (HR44/HR54) to get the free broadcast through your DirecTV equipment. Though has been in testing markets, they have offered it early to help combat these unpleasant negotiations where the local is trying to use us as leverage. The LCC picking up whatever in range may also net you additional locals (like sub-channels) that DirecTV didn't have themselves.
-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
0
clh3618
Teacher
•
17 Messages
6 years ago
I want my NBC, Channel 3 out of Wichita, Kansas back. I would die of disappointment if I couldn't watch AGT. Any chance of getting it back by Tuesday evening? We do like the local news and weather on that channel also.
Ever since ATT/Directv installed new boxes, we get less channels, and have a disturbing stalling about 10 or more times per hour. What is causing that and will it always be that way. Many missed sentences and phrases.
0
0
visaliaat
Contributor
•
1 Message
6 years ago
don't charge me for something I don't have
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0
EtowahNC
Contributor
•
1 Message
6 years ago
THIS IS BULL CRAP!!!!!! WE PAY TOO MUCH ALREADY AND STILL NOT A DARN THING TO WATCH HALF THE TIME!!!!!
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Channel22
Contributor
•
2 Messages
6 years ago
I'm done we pay way to much to lose channels. I'm going to Dish.
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0
Channel22
Contributor
•
2 Messages
6 years ago
I'm done going to Dish.
0
0