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Wednesday, December 2nd, 2020 3:02 PM

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When are you going to resolve the problem with TEGNA?

When are you going to resolve the problem with TEGNA?  It's disrupting my service in watching WFSS (channel 8 - ABC) in my area.  Customers should not have to deal with the petty problems between Uverse and TEGNA.  Work it out or lose a long time subscriber.

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2 Messages

4 years ago

Are you still negotiating to retain NBC? Quite frankly I am quite happy with our current service however I will switch to another provider if the issue is not resolved.

Note: This comment was created from a merged conversation originally titled NBC

Employee

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34K Messages

Ok? Current charter is in negotiations so you may not want to go there. Oh yeah dish and Comcast are up for negotiations as well so nix those 2. Who are you left with?

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While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
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ACE - Professor

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8.2K Messages

No streaming provider, exception AT&T-owned ones have Fox Sports regional channels that are owned by Sinclair.

Dish doesn't have HBO.

It'll probably be a very long time until Dish and Sling get Fox Sports channels back.

As this is a redundant thread, it will now be closed.

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2 Messages

4 years ago

Why have we lost channel 11 WXIA in our line up? 

Note: This comment was created from a merged conversation originally titled channel lineup change

ACE - Expert

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22.9K Messages

Most likely part of the recent channel negotiations. Local affiliate owner pulled the feed while they try to get DirecTV to cave into increased rates from customers.

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Contributor

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5 Messages

4 years ago

What happened to ABC? Get it back; this is ridiculous to make customers pay for your problems. ATT already takes advantage of customers by not have customer service without staying on the phone for 6-8 hours and now lost programming that we are paying for. WhY, Why Why I have left once and am ready to leave again. ATT treats customers terribly and keep hiring temps and agents that can't do anything or know anything. You get transferred for 6 hours and them it takes 2 more hours for them to say I will contact you back when problem fixed and never here from them again and then another 6-8 hours. Now this. Neither of my emails work with outlook and no help website is always down and cant help anyway now no ABC. The worst company I have ever dealt with.  Ticket #CTR09751217 Have several employee ID's also.

Note: This comment was created from a merged conversation originally titled ABC

ACE - Expert

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21.1K Messages

It was your local ABC channel that removed their feed to DTV because DTV will not pay them what they want to renew the contract.  Any increase in price that DTV has to pay your local channel will be add to your bill.

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4 Messages

Same - we are disgusted by the continued money hungry execs at these companies that cannot negotiate a deal on behalf of their customers.  We left once and are prepared to do it again.  The knew this was coming and they did nothing to prepare and ensure that if it did happen they had prepared discounts for customers who lost all their major cable stations.  Horrible customer experience.

ACE - Expert

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21.1K Messages

Read your TOS channels and programing are subject to change at anytime.

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5 Messages

We should get a refund as we are paying for local channels and this is a local channel. ATT has the worst customer service and satisfaction of any company I have ever dealt with. We have no choice unless we go streaming and with the ATT fiber being oversold that is a sketchy solution. We need to get out of bondage from ATT. Government has allowed them to purchase too many companies and they have destroyed each one. Now Direct TV which was a pretty good company before ATT purchased them. If enough people keep speaking up loudly they will have to get better. They hire customer service people from temp companies and no training and low pay; YOU GET WHAT YOU PAY FOR!  Employees nor customers have loyalty to this company.

I have been on hold many times to get help for an average of 6 to 8 hrs being transferred all departments with massive hold time each transfer and end up with nothing resolved. 

ACE - Expert

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21.1K Messages

You no longer pay for local channels and per the TOS there are no refunds because a channel removed their feed.

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2 Messages

4 years ago

Turn on 8,13 and 4!!!

Its time for me to quit AT&t

Note: This comment was created from a merged conversation originally titled Local Indy channels

ACE - Professor

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8.2K Messages

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2 Messages

4 years ago

Is anyone else as unhappy as I am that Directv can't find a way to offer a local NBC channel to it's subscribers in Minneapolis/St. Paul? I pay $200/mo and don't want to pay a dollar more. Figure it out people! This channel is part of the package you sold me and use in advertising your service! I want a refund or I want to cancel my service. 

Note: This comment was created from a merged conversation originally titled Directv unable to reach a deal with local NBC station Kare 11

ACE - Expert

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21.1K Messages

Your local channel remove their feed to DTV and any increase in the cost DTV pays to them will be passed onto your bill.

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ACE - Professor

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2.3K Messages

Programming is subject to change at any time with or without notice this is true with all pay tv providers because they don't own the channels. Locals are free over the air with an antenna as they always have been. Use an an antenna 


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4 Messages

NBC went off the air here in Seattle last evening as well... any idea how long that this will take to be resolved?

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2 Messages

4 years ago

What the heck happened to WXIA channel 11 in Villa Rica, GA?

Note: This comment was created from a merged conversation originally titled Channel DROP

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2 Messages

4 years ago

$20 refund is not enough to cover the loss of 90% of the TV I watch.  How can we get NBC and ABC back. 

Note: This comment was created from a merged conversation originally titled seleted Channels

ACE - Expert

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28.3K Messages

If you only watch two networks that you can get FREE, why even pay for TV service?  

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

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8.2K Messages

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ACE - Professor

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8.2K Messages

This thread is still open.

Hopefully it gets replied to. Please do not clutter up the forums by starting redundant threads. This is not a reply to anyone in this thread, but meant to bump this up past several redundant threads which have been closed.

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6 Messages

4 years ago

We pay a high price for our ATT cable and Uverse service.  They just dropped one of our local stations CBS or channel 5.  When is ATT going to realize that that local networks are EXPECTED for local people and get it back on the air?  Until it is back my cable should be free!

Note: This comment was created from a merged conversation originally titled Lack of my local channel

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6 Messages

Correction. NBC.    KSDK

ACE - Professor

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8.2K Messages

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2 Messages

4 years ago

I don't want to know about the politics, all I know I pay extra to watch local channels.  I am not getting what I paid for. I pay $200 a month and I expect to get all the channels. I do not want to hear that I will have to pay more, because I won't. Fix this now or I will switch my service to another provider

Note: This comment was created from a merged conversation originally titled No NBC

ACE - Expert

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22.9K Messages

Simple answer is you get channel back immediately with higher rate or DirecTV continues to negotiate to prevent or minimize the higher cost.

No politics, just simply time for carriage negotiation between TV provider and channel owner. Switching would not protect you as all providers go through this. Remember, they don't own those channels.

If you have a line item for locals, then you have a very old expired package. Locals have been part of packages for over a decade. So possibility you are paying too much because of that. I would check the lineups of current packages to verify.

And you may expect to get all the channels, but no TV provider promises that you will. They all have a clause that channels and programming are subject to change at any time. They don't own the channels so cannot force them to stay.

You want channel back immediately without cost increase. Not a realistic demand. Channel owner pulled the feed as trying to strong arm higher rates. So DirecTV could just cave adding that local into our higher bill, or they can negotiate and minimize any price increase (ideally prevent or even lower but lets face it, channels charge TV providers more and more each year).

So do you plan to switch every time your life-giving channel goes through negotiations or do you stay patient and see the reality of the situation? If you cannot live without the channel, just use a regular antenna to get the free broadcast for the time being.

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3 Messages

4 years ago

Local channel gone? This is not good!!!!

Note: This comment was created from a merged conversation originally titled Where is NBC?

ACE - Expert

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21.1K Messages

You local channel removed their feed to DTV.

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ACE - Professor

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2.3K Messages

Use an antenna 


______________________________________________________
Former directv csr and tech support rep.
Proud Grandma of 3
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4 Messages

4 years ago

NBC joined CBS --- no Channels 8,23,13...getting frustrating!

Note: This comment was created from a merged conversation originally titled Where is NBC???

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4 Messages

Tired of loosing another station

ACE - Expert

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21.1K Messages

Your local channels removed their feed to DTV.

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2 Messages

4 years ago

I don't care what the dispute is. I pay soooo much for our DTV service, I expect it to be consistently available to me whenever I want to watch. And, I don't think it's the first time this year. I expect a credit on my future bill...!

Note: This comment was created from a merged conversation originally titled Local ABC Station GONE!! WNEP

ACE - Expert

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21.1K Messages

So how much more do you want to pay?  Any increase in what DTV pays to your local channel will be passed onto your bill.

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4 Messages

4 years ago

DirectTV/AT apparently doesn't give a crap about their customers and the middle of a pandemic when we are all stuck at home they turn off our local channels so we have NO ABC or NBC.  Are you kidding me? This isn't the first time DirectTV has let us down.  Time to leave and go somewhere else.  Anyone on here willing to share where you get your Live TV from we are done with being treated like crap when we pay nearly 250 bucks a month. 

Note: This comment was created from a merged conversation originally titled Lost local channels

ACE - Expert

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28.3K Messages

ABC & NBC are available for FREE with an antenna.

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

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ACE - Expert

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21.1K Messages

YoUr local channels removed their feed to DTV.

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2 Messages

4 years ago

no NBC on my tv

Note: This comment was created from a merged conversation originally titled NBC

ACE - Expert

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28.3K Messages

Failed contract negotiations.

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

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ACE - Expert

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21.1K Messages

Your local NBC removed their feed.

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4 Messages

4 years ago

What ever the business war going on between the two of you -- FIX IT!  Your subscribers signed-on to a particular list of channels.  Figure out your problems in a lawyers office, but how dare you take it out on YOUR viewers!  WSB is too important in this area during storms to have it blocked from our view.  Work it out -- QUICKLY!!!!!!!

Note: This comment was created from a merged conversation originally titled WSB-TV

ACE - Expert

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21.1K Messages

It is your local channel that removed their feed because DTV will not pay what they want to renew the contract and only they can return it.

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4 Messages

I don't care who pulled what from what!  Like I said:  this is for THEM to work out in a lawyers office -- not something that should be thrust on viewers who entered an agreement that Directv would offer a set of channels and we would pay for it.


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