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1 Message

Wednesday, December 2nd, 2020 3:02 PM

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When are you going to resolve the problem with TEGNA?

When are you going to resolve the problem with TEGNA?  It's disrupting my service in watching WFSS (channel 8 - ABC) in my area.  Customers should not have to deal with the petty problems between Uverse and TEGNA.  Work it out or lose a long time subscriber.

New Member

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8 Messages

4 years ago

This is a (Edited per community guidelines) reply as I do pay for specific channels based on the level of service I chose when I signed up.

&n(Edited per community guidelines)p; You are paying for a TV service, not specific individual channels.

however, in this crappy response you are correct that I am paying for tv service. My service on channel 11 is not working so I need a credit because I am not getting service. The response proves how crappy customer service is. Good job&n(Edited per community guidelines)p;

(edited)

New Member

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8 Messages

4 years ago

Proof that customer service (Edited per community guidelines) as their response to me is this

  You are paying for a TV service, not specific individual channels.

(Edited per community guidelines) so why have a channel line up with each level with different pricing??????

(edited)

New Member

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2 Messages

4 years ago

Not getting my favorite channel 5. Would like $ off my next bill because you are in contracts on channel 5. 

Note: This comment was created from a merged conversation originally titled Not getting channel 5

ACE - Expert

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21K Messages

There are no refunds, read your TOS that states channels and programs are subject to change at anytime.

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*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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2 Messages

4 years ago

What do we have to do the get CBS back????  Cancel with Direct Tv???

Note: This comment was created from a merged conversation originally titled CBS channel

ACE - Professor

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8.2K Messages

4 years ago

CBS All-Access, an antenna or the Locast app are three ways to get CBS.

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New Member

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2 Messages

4 years ago

All programming for all NBC Channel 5 programming is being blocked by your stupid greedy "negotiations". Get it together and reinstate them ASAP! I don't appreciate this especially during Covid! Being in isolation is bad enough, but to block our favorite programs that provide an escape and relief really (Edited per community guidelines)!

Note: This comment was created from a merged conversation originally titled Why are all Channel 5 programs being blocked?

New Member

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5 Messages

4 years ago

Do what ever it takes to take care of your CUSTOMERS! If it cost you money pay it. This is ridiculous that we pay for a tv subscription and can not even get our LOCAL CHANNELS! 

Note: This comment was created from a merged conversation originally titled Dropped Channels

Contributor

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6 Messages

4 years ago

My TV service of local channel 3 has cutoff service while the two parties argue. When it rain I lose all TV until it stops. This around 10 times a year. When it snow heavy I have to climb up on ladder and knock the snow off the dish to get a signal. I called Customer Service and they told me I could not get one. I told them I would soon be no longer a DirecTV customer if my problems could not be solved with local connect box. I can understand why a company would want to lose an $174 a month over a less than $100 box. I will be deciding who to switch to in the next few weeks. I had reached my limit and most likely switch back to Spectrum even thou they have crappy equipment. They do not have snow and rain problem, just bad equipment

Note: This comment was created from a merged conversation originally titled Why can I not get a local connect box in zip 44202

ACE - Expert

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22.8K Messages

Local Channel Connector (LCC) allowing you to connect a regular antenna to your DirecTV box is still in Beta testing (Salt Lake City and Las Vegas were the testing markets). Currently only compatible with HR44 and HR54.

During channel negotiations they have had some limited availability. Problem is since they have been in testing is stock was very low. Not enough to go around yet as hasn't been ready for national launch.

Since TV providers do not own the channels, they all have a clause that channels and programming are subject to change at any time. So switching to Spectrum would not protect you as nobody is immune from this situation. As a backup you can still use a regular antenna connected to your TV, no matter your provider. Possible even to get additional channels in range that your TV provider doesn't have.

TV providers and us as customers want to pay less for channel access, locals want to keep rates or increase further. Neither side can be forced to agree. But I don't want TV provider to cave otherwise that much more goes on my bill. I didn't go to pay TV for locals I can get free otherwise.

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I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com 

(AT&T has sold off their share in DirecTV)

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Contributor

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6 Messages

It has been in beta for along time. Been looking and will most likely go with Spectrum and buy Tivo boxes to over come the bad equipment at Spectrum. I like the DirecTV boxes and remotes are great. The local channel box not being offered is a problem. Plus soon they will have to BETA the ATSC 3.0 OTA boxes and I can not wait for DirecTV to get their act together for the amount I pay them.

ACE - Expert

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22.8K Messages

Yes the LCC has been in Beta for quite some time. Unknown what the exact challenges are (other than low stock) and in particular why it is not compatible with their Genie-2 (HS17).

In the end you are demanding something that is not supposed to be available yet as it is not ready. So either be patient with the negotiations and use a antenna as a backup or go to Spectrum if you plan to jump every time a channel pulls the feed.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com 

(AT&T has sold off their share in DirecTV)

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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2 Messages

4 years ago

Ty for ruined my tv show I record every night now I can't record the voice or watch my tv show.

Note: This comment was created from a merged conversation originally titled Why remove a channel people watch

New Member

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3 Messages

4 years ago

Can't watch favorite shows and to start buying streaming services

Note: This comment was created from a merged conversation originally titled Who is keeping NBC channel 2 off?

New Member

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3 Messages

is it channel 2 locally, direct tv

ACE - Professor

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8.2K Messages

Tegna wants more money from you than what AT&T is willing to pass on to you.

You can get their channel for free with an antenna.

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*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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2 Messages

4 years ago

Keep my cbs on. 

Note: This comment was created from a merged conversation originally titled I love attv please give us back cbs. I will pay a little more to keep cbs.

New Member

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3 Messages

4 years ago

Channel 5, KENS in San Antonio, was dropped from AT&T. This has created a complete screw-up for people wanting the CBS programming. This has prompted us to seek a new carrier if we want CBS programming. I, for one, chose AT&T because we could bundle it with our phone service, which we have had for over 40 years. I dropped the previous carrier because their pricing became outrageous as their advertising was aimed at new people who were then jumped to a higher cost. That is known as bait and switch. Unless something is done, we will drop out of AT&T. For someone like us who are seniors, over 80 and retired, this can be a "deal breaker." 

Note: This comment was created from a merged conversation originally titled channel dropped from tv

Employee

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34K Messages

You should probably do some research. A simple google search will tell you it’s not AT&T it’s your local networks 🤦‍♂️

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While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
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New Member

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2 Messages

4 years ago

What is the time frame to get our shows back?  I'm going to go to another subscriber if they are not back by the end of this week.

Note: This comment was created from a merged conversation originally titled NOT A QUESTION - I WANT NBC AND ABC BACK - JUST WHEN THEY START TO SHOW NEW EPISODES WE GET SCREWED!

New Member

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1 Message

4 years ago

Just fix the problem. This is annoying and I’m sure I’m not alone while I am looking into other way less expensive ways to get my TV.  I’m quickly getting over U-Verse. 

ACE - Professor

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8.2K Messages

4 years ago

YouTube TV doesn't have any channel owned by Sinclair. This could include local channels and your regional sports channel(s).

This customer-to-customer forum isn't monitored by AT&T, save a very small handful. Some of these employees could work at AT&T stores. They may not even have U-Verse or DirecTV.

(edited)

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