New Member
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1 Message
When are you going to resolve the problem with TEGNA?
When are you going to resolve the problem with TEGNA? It's disrupting my service in watching WFSS (channel 8 - ABC) in my area. Customers should not have to deal with the petty problems between Uverse and TEGNA. Work it out or lose a long time subscriber.
Juniper
ACE - Expert
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22.9K Messages
4 years ago
@mdbailey28
1. Bills do not get prorated during negotiation. Package is the same cost regardless of the number of locals received (5, 12, 21, etc.). Only if there are no locals at all is there a different price. This is because they do not itemize locals specific to the address, but just have it included in the same package cost for everybody. For those who have a grandfathered package with a line item for locals, that is still not specific to the address. Just when locals first were available it was an optional add-on.
2. TV providers and channel owners do not get an agreement to be carried forever. So their current carriage agreement came up so they must negotiate the next one. Pandemic doesn't change this. It is Tegna's choice whether to withhold the feed or not during negotiations. There is no obligation they provide it. Remember pay TV is an entertainment service so there is no requirement we get anything.
2.b Actual rates are private between companies. And just because the current agreement may have ended, doesn't mean they are allowed to share that information. Likely there is a non-disclosure clause that remains in effect. Whether a clause that prevents it or not, such inside information doesn't get shared as much as we might want it.
Too many people throw around they are "pointing fingers like children". Simple fact is they must come to an acceptable agreement from both sides to continue the carriage agreement. The fact that so many people are throwing a tantrum, insulting, and demanding this and that for something that they are not entitled to, makes the customer look like the child.
Since channel owner wants to keep or increase current rate and TV provider would naturally want that lower, then I side with the TV provider. Because the higher rates channel owners are paid is the key factor that raises our bills. I am happy to use a regular antenna to get the free broadcast while they are hashing things out. Like most people I didn't go to pay TV for my free locals.
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For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
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*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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skeeterintexas
ACE - Expert
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28.3K Messages
4 years ago
@mdbailey28
1. Log into your account online and see if you are eligible for a one time credit of $20.
2. Contract negotiations are not public but a simple Google search will provide more insight into the situation.
Don't mess with old people. The older we get, the less "Life in Prison" is a deterrent.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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vickyfrazier1920
New Member
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2 Messages
4 years ago
How do I get an adjustment on my bill for services no longer provided? We recently lost KSDK channel 5 a channel that we watch often and I believe that DTV should reimburse and decrease my bill. I will be looking for other providers.
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Dj7deep
New Member
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2 Messages
4 years ago
I know that everything these days is about the bottom line. To normal people coming home from a hard days work that bottom line crap don't mean....I watch my sports on CBS and for me to go without it because of a negotiation gone wrong is unacceptable. Maybe it's time to move on. I was a direct TV customer for a long time, I just don't understand....🤬🤬🤬
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barneywg
New Member
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3 Messages
4 years ago
I am an AT & T stockholder as well as a DirectTV subscriber and the dispute does not seem to me to benefit either conglomerate. “Our” Tegna station is free over the air and we will plan to watch it for free using our HD antenna. WHY should we or AT & T pay for it AT ALL? That being said the wave of the future is streaming and clearly both companies are aware of this & trying to grab the big bucks which they overcharge customers while they can. We already stream quite a bit so we will likely just dump DirectTV when our contract is up in just a few months.
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baseballisback
ACE - Professor
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8.2K Messages
4 years ago
@barney the streaming services also have lost several channels over the past few months. Even services like HBO Max and Netflix lose shows and movies.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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bceltman
Tutor
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22 Messages
4 years ago
How do I check to see if I am eligible for a bill credit? I lost the NBC station in the DirecTV Tegna dispute. I went to the ATT promise page and signed into my DirecTV account but could not find a link to see if I qualify.
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Cjwilson710
New Member
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8 Messages
4 years ago
Netflix is a lot cheaper than UVerse. When Netflix takes away shows you are notified and more shows are added.
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Watcher27
New Member
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2 Messages
4 years ago
Are you going to refund part of my subscription fee since you are not carrying CBS programing, I was unable to watch the 1st two episodes of Seal Team and today I will not be able to watch Florida Gator's football! There are many programs I watch on CBS, YOU HAVE BROKEN OUR CONTRACT! This is BULL💩! I am strongly looking for an alternative to your service!
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nurse2012
Tutor
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2 Messages
4 years ago
AT&T needs to get the CBS channel back on ASAP in the Arkansas area.AT&T should also credit acct while we are unable to view the local station of CBS
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Cbrew54
New Member
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2 Messages
4 years ago
Why is channel 4 wwl in Louisiana being pulled from the local lineup? as a bill paying Directv customer for over 15 years, my family and I are missing many of our favorite programs and sporting events, namely SEC football today. WHY is this happening, seems like a yearly thing, is it you guys or TEGNA? Would really love to know, or maybe i should just get a firestick and stop paying the extortion fees!
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Cjwilson710
New Member
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8 Messages
4 years ago
I am aware of that but my response was to a post where Netflix was used as a comparison.
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Stopthebull
New Member
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2 Messages
4 years ago
Direct TV is the most expensive choice where I live, but up until this Tegna battle, it was worth it. You need to fix this...like now. Stop blaming others, and do your job.
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JerreMac
New Member
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2 Messages
4 years ago
My family and I will very soon be dropping AT&T U-verse TV. Its oft lack of channel/program availability is infuriating and wrong and not customer-focused.
In the very recent past, we’ve wanted to watch listed English Premier League soccer matches (e.g., Manchester United v. West Ham United on 05 December 2020) — and there’s clearly some dispute going on between AT&T and TENGA.
Additionally, there have been other events/shows that were listed in the channel lineup that were not viewable.
The continuance of us not having the NFL NETWORK to watch is lunacy.
We will be “cutting the cord” on cable / AT&T this month after the holiday.
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Grandma_Sandy
New Member
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3 Messages
4 years ago
The TEGNA dispute impacted my area as well. Per the temporary message on my local NBC channel, I tried using Locast in the interactive apps available. It would not connect after numerous attempts and interaction with Locast tech support. Last night, Locast mysteriously disappeared from the available interactive apps on my U-verse menu. Good old-fashioned greed never fails to exceed my expectations. It’s particularly disheartening that TEGNA and AT&T chose to have this battle during an epidemic, following a contentious election and at the start of an adversely altered holiday season.
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