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1 Message
When are you going to resolve the problem with TEGNA?
When are you going to resolve the problem with TEGNA? It's disrupting my service in watching WFSS (channel 8 - ABC) in my area. Customers should not have to deal with the petty problems between Uverse and TEGNA. Work it out or lose a long time subscriber.
Juniper
ACE - Expert
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22.9K Messages
4 years ago
Pay TV is not required to provide "all" local programming. There are many sub-channels out there that still are not carried on many providers and has been that way since the creation of sub-channels.
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(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Customer_MGH
New Member
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5 Messages
4 years ago
Problem solved. We cancelled our ATT account this afternoon.
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dofdear
New Member
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4 Messages
4 years ago
Sorry but Satellite providers are treated differently that cable. Dish and DTV, as a Satellite provide are required to provide all local broadcast through their network DTV just chooses to use us customers as leverage to their own advantage rather than turn on the national affiliate
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Juniper
ACE - Expert
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22.9K Messages
4 years ago
DirecTV is not required to provide all local channels. They only provide locals for the DMA, and only if they have an agreement with the channel owner to do so. They are not allowed to turn on the national (DNS) version during negotiations, as the locals have stronger lobbying power. Plus those same locals lobbied to have Congress not renew the STELAR Act (which specifically applies to satellite TV), meaning even less people can get the DNS channels now.
Over a decade and only some locals provided, and essentially no sub-channels. If it were a rule otherwise, the FCC would have stepped in years ago.
Bottom line, you don't get the channel until TEGNA returns the feed. And they are not expected to until they come to an agreement.
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(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Georgegurule23
New Member
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2 Messages
4 years ago
I’m done with direct tv. Ten year customer. Time to move on missing the programs I enjoy. Could have negotiated and left your customers happy.
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Weetie015
New Member
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2 Messages
4 years ago
Interesting as a NFL fan that it is only Sunday Night football I can’t watch. NBC is pathetic!!!
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Hobbyshop64
New Member
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1 Message
4 years ago
Yeah yeah it’s the other guys fault, but I am paying you. No Sunday night football?!?! Why am I paying to get reruns of the Big Bang theory and 57 shopping channels? Really going to be thinking hard about where I spend my money and what I am getting for it, but for now I am busy rigging up an antenna so I can see my Chiefs play. Thanks DirectTV, not very impressed. Dave - 20+ year ATT customer.
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Juniper
ACE - Expert
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22.9K Messages
4 years ago
@Hobbyshop64
First of all this is between AT&T/DirecTV and TEGNA as it is simple negotiations. Yes TEGNA took away the feed, which is their right as they own the channel, as part of that negotiation. It will be back when both sides come to an agreement. It is better for the customer if the agreement is in the TV provider's favor, because the more that must be paid to the channel owner factors into bills going higher.
Second, switching will not save you from this situation. All TV providers go through negotiations. And local affiliates have been pulling their feed more often in recent years to leverage us customers. So another provider will not save you. Or do you plan to switch every time a channel goes off for a bit because you can't bring yourself to watch something else?
Third, you are not paying us. This is a public forum of other customers. Just because we understand the reality of the situation, doesn't change that we are not employees of AT&T/DirecTV. Don't care if you are impressed or not.
So you can be patient while negotiations working on completing. You could plug in a regular antenna into your TV to get the free broadcast, which sounds like you are working on. Plus you might be able to get other channels in range that they don't have to begin with (like sub-channels). Sure you could try switching, but be remember no TV provider is immune as they all go through negotiations and channels pulling their feed. This is simply AT&T/DirecTV's turn.
-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Debsum
New Member
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1 Message
4 years ago
I was all set to watch the Chiefs game tonight and then I find out. because if the almighty dollar, I am bot going to get to watch it. How much more money do you people want to make before it's enough. Give ys back Channel 5 in the St. Louis area (NBC ) and argue about fair market price on somebody else's time
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Juniper
ACE - Expert
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22.9K Messages
4 years ago
Of course it is on their own time. There isn't a time where it will not impact one customer or another. You are same as the rest of us.
You don't want fair market price? Well then, tell TEGNA you are willing to pay all the extra cost they want that the rest of us don't want to pay. Rest of us would just love it if you shoulder the cost as you think your money dictates when they are allowed to negotiate.
-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Ljvmmv
New Member
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2 Messages
4 years ago
Why do why do we have no Channel 5-KSDK??? Why does direct tv make it sound like it is KSDK’s fault?? I am a customer of Directv. Posting these that make this KSDK’s problem make me sick. When we went with Direct TV we stressed the importance of our local channels. KSDK happens to be my favorite channel for news and many sports. If this continues I will leave Direct tv and never return. Direct tv needs to wake up and take care of their customers!!
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rickb7425
New Member
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3 Messages
4 years ago
Like it or not...... I am both and AT&T cell customer and Direct TV. customer. If this isn't resolved in a day or two.... I will be changing service and going to an Antenna for local channels and streaming the rest of my programming. Ridiculous to pay $180 for TV service and have to put up with this service failure. Only have one movie channel (HBO} and it is supposedly free because of my unlimited cell plan with AT& T. Guess I can take that business to Verizon while I am making changes. Unbelievable they don't care more about their customers.
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ecojan86
New Member
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2 Messages
4 years ago
I think it is RIDICULOUS that we have lost access to a BASIC cable service like NBC. In the last 48 hours I have spent HOURS trying to figure out how to access television shows I have watched for YEARS and sports events from my own home state that everyone else on the planet can see. FIGURE OUT this problem with Tegna and stop interrupting the service that I already pay TOO much to get.
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Juniper
ACE - Expert
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22.9K Messages
4 years ago
And of course with streaming options they negotiate for the programming they get. But if splitting streaming and free broadcast TV works better for you, why wait. Give up the bluster and just make the mature choice.
If they didn't care at all, then they would just cave to the demands and have our bills go up that much more. "But I want it now! Don't care my bill will go up again!" hmm?
-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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hadley560
New Member
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2 Messages
4 years ago
I have diret tv recently i have lost 2 stations due to bueracte nonsense they are wish tv and nbc network is it time to find another provider
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