New Member

 • 

1 Message

Wednesday, December 2nd, 2020 3:02 PM

Closed

When are you going to resolve the problem with TEGNA?

When are you going to resolve the problem with TEGNA?  It's disrupting my service in watching WFSS (channel 8 - ABC) in my area.  Customers should not have to deal with the petty problems between Uverse and TEGNA.  Work it out or lose a long time subscriber.

New Member

 • 

3 Messages

4 years ago

I.m paying for a service that I'm not getting! I should get a reduction in my bill because I'm paying for local channels and not getting them. 

Note: This comment was created from a merged conversation originally titled WWL Tv New Orleans is off the air due to contract negotiations with Directv

Employee

 • 

34K Messages

Not gonna happen you pay for a package not specific channels

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.
*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.
*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

New Member

 • 

3 Messages

I realize that!  but I'm getting tired of BIG companies taking advantage of the consumer. 

ACE - Expert

 • 

28.3K Messages

Log into your account online to see if you can claim a one-time $20 credit.

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

 • 

1 Message

4 years ago

I'm sick of the 'big guys' ruining things for the little people!  Come on!  Get it together, TEGNA and ATT!  We all have had a horrible year...in my area, I am missing the last of Alex Trebek and so many other shows.  It may not matter much to you, but it matters a lot to people that are stuck in the house so much.  Give each other grace and make the deal.

Employee

 • 

34K Messages

4 years ago

Demanding a specific date will get you nowhere and don’t expect your demand to have any weight in the corporate negotiations. 🤦

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.
*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.
*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

New Member

 • 

4 Messages

4 years ago

Is there a possibility our ABC and NBC channels will be restored?

Note: This comment was created from a merged conversation originally titled Unavailable network channels

New Member

 • 

2 Messages

Yes, I’m unable to watch The Voice via NBC, what monetary relief can we get?

ACE - Expert

 • 

21.1K Messages

Log into your account to see if you can get the one time $20 credit.

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

 • 

4 Messages

How do you get the $20 credit?

ACE - Expert

 • 

23K Messages

Log into your account (for the service, not this public forum). A lot of affected customers have received an offer of a one-time credit upon logging in. Though $20 seems high for the one or two channels that would be unavailable for an individual for a month of service, I am not one to say no to the generosity.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com 

(AT&T has sold off their share in DirecTV)

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Expert

 • 

23K Messages

4 years ago

@ACrawfordx 

There is nothing unprofessional or disrespectful here. You simply do not like the situation.

This is simple negotiations. As a new agreement wasn't hashed out by the end of the recent one, then Tegna pulled their feed as is their right. The channels will be back once they come to terms on a new deal.

How much will your cable bill be reduced? The answer is none. You pay for access to locals in general, not any specific one guaranteed. The packages are the same cost regardless of how many locals your area gets as it is flat rated instead of itemized to address. Now with that being said, if you log into your account you might have an option for a one-time credit as a courtesy.

You are shown respect like the rest of us. There is nothing disrespectful just because it is taking longer for those 2 sides to agree.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com 

(AT&T has sold off their share in DirecTV)

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Expert

 • 

23K Messages

4 years ago

@Marine5 

This happens every year, why can an agreement not be reached that resolves the issue for good?

Because there is no forever agreement. Tegna owns the channel, TV provider pays them for the feed. Costs change over the years so there is no such thing as price for life when it comes to TV.

And searching for another provider will not protect you. All TV providers go through this with one channel or another. Unfortunately it is increasingly common for local affiliates to pull the feed in recent years, but that is their right.

If you want price to stay the same and channels almost guaranteed to stay, your best bet is using a regular antenna for the free broadcast. Then the channel only pulls their feed if they shutdown. That is the reality of TV.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com 

(AT&T has sold off their share in DirecTV)

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Expert

 • 

23K Messages

4 years ago

@ATandTSUxKS 

So you would rather AT&T just cave to Tegna which means that much more on your bill going forward? Will you pay for the rest of us too that don't want that to happen?

If you want to leave, then do so. Just bear in mind another provider will not save you. All TV provider go through negotiations, and they have each been dealing with a trend of local affiliate owners pulling the feed pushing for higher rates. But your giving them a deadline means nothing. Negotiations will continue regardless of your immature threats and insults.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com 

(AT&T has sold off their share in DirecTV)

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

 • 

4 Messages

4 years ago

Yes I’d rather pay more and have the TV I want.  I don’t care about negotiations it shouldn’t affect me I’m a customer.  

New Member

 • 

4 Messages

4 years ago

Btw I am leaving and going to YouTube TV which is cheaper and delivers what you pay for. Have fun defending ATT, terrible customer service.  Bye!! 

ACE - Expert

 • 

23K Messages

4 years ago

Ok you are happy to pay more and more? Well good luck to you. Rest of us would rather slow the trend of increasing costs.

No customer service here. Just another customer who prefers to see the reality of the situation.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com 

(AT&T has sold off their share in DirecTV)

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

 • 

4 Messages

4 years ago

You had better get this interuption dealt with. I am unable to view WBNS Channel 10. Im am missing many showes and with what I currently paying direct tv its shameful the cost. There is no good reason why you cant settle this so i can have my programming back. Im tierd of these interruptions in my service every two years! You better get it fixed or ill replace you! Your not the only cable provider! 

Settle the issue.

I want my channel back!

Mike 

Note: This comment was created from a merged conversation originally titled WBNS COLUMBUS OHIO

ACE - Expert

 • 

21.1K Messages

So you want DTV to cave in and pay Tenga what they want and then pass the bigger increased cost to your bill or continue talking to reach a lower amount which will increase the bill by a lower amount?  All TV providers have this same problem so switching is a short term fix.

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

 • 

4 Messages

 No im not paying higher prices for the same service. BUT im tierd of the same bull (Edited per community guidelines) every 2 years over some money hungey sob.

Employee

 • 

34K Messages

😭😭😭😭😭

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.
*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.
*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

ACE - Expert

 • 

23K Messages

AT&T caves and accepts higher prices with increases passed on to customers (operating costs go up then bills go up, that is just normal for any buisiness), or they continue negotiation to minimize (ideally avoid) any rate hike.

So do you want the channel now for higher cost or to be patient?

Correct they are not the only TV provider that goes through this. They all do. And the trend with local affiliates is pulling the feed more often in recent years.

So why not get angry at local affiliates (like Tegna) who are playing hardball to increase rates?

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com 

(AT&T has sold off their share in DirecTV)

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

 • 

4 Messages

4 years ago

YouTube tv is half the price for more, why am I going to be paying more I don’t care if ATT goes bankrupt that’s their problem not mine.  I’m a customer.  Btw you can get CBS free for 1 week, then try to cancel, they’ll automatically give you a month free, while you try YouTube tv to make sure it works for you. That’s my plan.  Peace out uverse although I’m still stuck with the 1g internet which is really 300-400mbps.  Another fake out by ATT. 

New Member

 • 

2 Messages

4 years ago

How can I unsubscribe to this community forum?

New Member

 • 

2 Messages

4 years ago

WITH EVERYTHING GOING ON IN THE WORLD AND PEOPLE TRYING TO STAY HOME TO STAY HEALTHY...WHY DO YOU HAVE TO MESS AROUND WITH THE TV CHANNELS.  FOR SOME WHO HAVE NO OTHER MEANS OF ENTERTAINMENT...THIS IS IT!!  SHAME ON YOU.  JUST ANOTHER BIG CORPORATION DOING WHAT THEY CAN TO SCREW THE LITTLE GUYS. SHAME SHAME SHAME!!

Note: This comment was created from a merged conversation originally titled GET THIS RESOLVED

ACE - Professor

 • 

8.2K Messages

Typing in all caps isn't going to solve it any quicker, especially when you're typing on a forum that isn't monitored by AT&T corporate.

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

 • 

2 Messages

4 years ago

I Wld like total credit for Channel 3. I watched the news, General z a Hospital, Dr Oz and many others that I can no longer see. I will be changing my service soon. Credit immediately 

Note: This comment was created from a merged conversation originally titled Channel 3

NEED HELP?