New Member
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1 Message
When are you going to resolve the problem with TEGNA?
When are you going to resolve the problem with TEGNA? It's disrupting my service in watching WFSS (channel 8 - ABC) in my area. Customers should not have to deal with the petty problems between Uverse and TEGNA. Work it out or lose a long time subscriber.
Scoot06
New Member
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2 Messages
4 years ago
I pay way too much for my cable for this. We don’t even have access to watch shows on CBS app unless paying for the app. Then we are instructed to use the lotus app in the interactive button on the At&T remote. My interactive doesn’t have this app. So there is no way focus to watch KHOU and CBS. How are we going to be compensated for this? I’ve been a customer for over 10 years. This is not acceptable
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nanatries
New Member
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2 Messages
4 years ago
where can i watch general hospital i only watch tht on channel 8
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Melissa1983
New Member
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2 Messages
4 years ago
So I feel if we lose channels then you guys should give us channels we don’t have. I mean we are paying for something we aren’t getting!!
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Melissa1983
New Member
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2 Messages
4 years ago
I think if they take channels away they should add channels we don’t have. I mean we are still paying.
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Constructive
Employee
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34K Messages
4 years ago
it doesnt work that way melissa please read your terms of service
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
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Sbstepp
New Member
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3 Messages
4 years ago
I have asked the same question about why Locast disappeared with no response. It was there the first day and then gone with no way to add apps.
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Bdeutsch
New Member
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2 Messages
4 years ago
It has now been 3 weeks since Directv customers were taken hostage by Tegna. Will customers (as they should) be given any type of reimbursement or credit for our inconvenience?!?!
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15686162RF
New Member
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2 Messages
4 years ago
When are you going to settle this? I expect a credit on my next bill for the time missed. This problem reoccurs about every two years and YOUR customers are the ones paying the price. You are going to pass on the increase to us anyway so SETTLE with TEGNA! We are now into the Holiday shows and apparently you just don't care about that.
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syldamare
New Member
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2 Messages
4 years ago
How do I apply for my refund due to CBS discrepancy?
Thank you
Sylvia
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Jus4Deb2
New Member
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2 Messages
4 years ago
Shame on you TEGNA and AT&T for putting the customer in the middle of your dispute. I don’t know if you’ve heard or not, but we are in the middle of a pandemic and people are home and quarantined and all they have is TV. Having U-Verse is definitely a luxury during this time and the least you can do is settle amongst yourselves and leave the loyal customers out of it. Can you provide a timeline as to when you rich companies will settle this dispute with the people?
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ohmybob
New Member
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5 Messages
4 years ago
It seems very much like other providers are willing to pay for what ATNT is not willing to. That is disappointing for sure. I've missed so many football games and that's basically all I have my TV for. If they don't get it fixed by the playoffs I am 100% switching services. There's no reason why ATNT needs to get discounted rates vs what other providers are having to pay.
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ohmybob
New Member
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5 Messages
4 years ago
Also, the fact that you have to OPT IN to get your $20 instead of having to automatically adjusted to your bill is just pure business scum at its finest. Every effected user should be given this adjustment automatically without the need to fill something out. It's bad enough you guys don't even get nfl network or redzone....I really wonder what the point of uverse is for me
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bse8950
New Member
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8 Messages
4 years ago
Greed is running rampant again. AT&T Uverse/Direct TV is in another battle with TEGNA (DFW channel 8 WFAA, ABC) over money. The real loosers: us, the people that pay for service that we're not getting! What I am finding out is that I can probably live without AT&T Uverse TV. As Grandma would say, "They are cutting off their nose to spite their face." There are so many more opportunities now to be able to 'cut the cable' than they were the last time we went through this. Personally, I am researching alternatives to cable, such as off-air DVRs, etc. Many of my friends have already cut the cable, and I can understand better why. We've had AT&T Uverse and/or Direct TV for many years, but that's coming to an end. Maybe I should really be thanking them for making me look into this and saving myself the outrageous fee they charge.
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Grein
New Member
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2 Messages
4 years ago
12/14/20:
Any new status on the dispute re: CBS channels? The Super bowl is on CBS and if this isn't resolved in the next 2 weeks, then we are cancelling and going back to Spectrum.
What are you doing to expedited this?
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Grein
New Member
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2 Messages
4 years ago
Any update on the dispute? This is highly irritating and thinking about cancelling and going back to Spectrum.
It's been 2-weeks to figure this out. Super Bowl is on CBS and there is no way we will continue with DD if this dispute is
on-going during that time.
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