ACE - Master
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1.4K Messages
Windows 8 PC and Uverse.com Live TV
I have a Gateway Windows 7 desktop PC connected via Ethernet to RG, and a Gateway Windows 8 desktop connected to the RG via WiFi. When trying to use uverse.com's "Live TV" feature, the Win 7 PC says connected and I can view 100+ channels. The Win 8 PC, is a different beast. I installed the plugin (Step 2) but it always remains "Not Connected," meaning I can only view ~40 channels. I see this: "Connect to U-verse Home Network to watch up to 126 LIVE channels." Well, I AM connected, or else I would not be online. In the FAQ it mentioned adjusting Firewall settings. Can someone step-by-step me through that OR is it something else? Thanks!
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*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Accepted Solution
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DavidCS
Community Support
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254 Messages
11 years ago
Hi dhascall,
Not sure if this helps, but I was running through the threads and saw this
https://forums.att.com/t5/Applications/Live-TV-on-Windows-7-will-not-run-without-shutting-off-ATT/m-p/3797327#.UoLG5aw8Gz5
I know his reference was towards Windows 7, but I could only imagine it would apply to any OS and any firewall.
Hope this helps.
-David T
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Accepted Solution
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dhascall
ACE - Master
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1.4K Messages
11 years ago
Solved. Norton FW (bloatware... blah!) did not even ask, it just blocked it. I uninstalled Norton, and just went with Windows Defender. That FW asked if I wanted to allow uverseonline to connect and I said yes. Now at 109 channels. I should have looked more into what my Superhero, DavidCS, suggested, sorry dude! You need a promotion, so I'll promote you to DavidCSSH (Superhero).
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Anonymous
1.9K Messages
11 years ago
Sorry I can't help with the Win 8 but I have Win 7 Pro and I am connected wireless and it worked fine. Just trying to see if the wireless had anything to do with the equasion but it appears not.
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dhascall
ACE - Master
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1.4K Messages
11 years ago
Thanks Beebbe. Anyone? Anyone? Bueller? Bueller?
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dhascall
ACE - Master
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1.4K Messages
11 years ago
Thanks David - I will play around with the FW settings. I wish that I knew what to adjust, and where to adjust it, lol. New to Windows 8.
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DavidCS
Community Support
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254 Messages
11 years ago
The only thing I can think of is making sure java is not blocked, but I am pretty sure there are a lot of components at work. If you disable the firewall and it is still not working, then the problem is probably not with the firewall.
I am still in debate on getting Windows 8, but maybe there will be a good sale on it, and I can get a copy for cheap. For some reason, when it comes to electronics, I am always up to date with the latest toys, but on operating systems, I'm years behind. I had one machine running Windows XP up until 2 years ago.
-David T
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JefferMC
ACE - Expert
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36.9K Messages
11 years ago
What I have been able to determine is that the component that determines whether or not you're inside your AT&T U-verse served home is a Java component.
The different video providers each seem to have their own preferred player using its own preferred technology. I've identified both Silverlight and Flash so far.
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dhascall
ACE - Master
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1.4K Messages
11 years ago
I lucked into getting this computer, it came with Windows 8, so I will use as is. XP is my OS of choice. Seems like MS alternates between good OS and bad ones. Win 98 was good, ME bad, XP GREAT, Vista bad. Win 7 is growing on me but 8 got lost of mixed reviews. I have heard that the 8.1 upgrade is nice.
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JefferMC
ACE - Expert
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36.9K Messages
11 years ago
I like 7 even better than XP. There are several things about 8 that I do not like. There are things about 8 that are nice if you have a touchscreen. I don't see significant differences between 8 and 8.1, but I'm not the daily user on our 8/8.1 machines.
Oops, wandered off topic. Sorry.
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Anonymous
1.9K Messages
11 years ago
I actually just ordered a new laptop and paid $75 to "downgrade" it to Win 7 Pro. They did however send me the full Win 8.1 software on CD's with it. I'm just so use to Win 7 because that's what all of my office computers are running.
I have talked to several IT guys and they tell me Win 8 is not really ready for the business environment yet. Can't agree or disagree since I haven't tried it. I'm sure we will all be forced there eventually.
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dhascall
ACE - Master
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1.4K Messages
11 years ago
Is there anyone using Windows 8, to view live TV via uverse.com?
I have found a few sites for adjusting Win 8's Firewall.
Here is one I found from Brother. Yes it's probably for a printer, but I digress.
A MS article on Firewalls. It mentions allowing a port. What port would this be?
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Anonymous
1.9K Messages
11 years ago
Dave.....maybe try PM'ing Somejoe7777? He's the resident computer wizard.
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DavidCS
Community Support
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254 Messages
11 years ago
Lol, thank you for the promotion. I will be sure to do my best to uphold the new title. I am glad everything is working, and thank you for letting us know what fixed it.
-David T
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oufanindallas
ACE - Master
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480 Messages
11 years ago
The main reason Win 8 is getting mixed reviews is the interface. From everything I've read it's a rock solid OS, but it's a HUGE learning curve. Classic Shell is what I've been told to get for Win 8, it brings back the start menu and creates a Win 7 style interface.
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JefferMC
ACE - Expert
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36.9K Messages
11 years ago
It's the Metro interface, and the dichotomy between apps that run in the Metro interface and what's available to them vs applications on the Desktop interface. e.g. IE in Metro can't run ActiveX controls, IE in Desktop can.
And the fact that they put gesture based controls on the desktop to replace things that worked better with a mouse... I guess that falls under Interface. I also had to look up how to find the blasted disk image capture because SEARCH wouldn't get you there (at least in 8.0, I haven't tried in 8.1).
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