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Satellite Account
Learn how to manage your Satellite account.
1.4K
All
Question
Can't complete sign up
Trying to create an account. When I put in my billing address, which is my home address -- and yes, it's a house, and it's valid -- it tries to force me to fill in the "optional" address2 field. Honestly, I'm about to walk away from the whole thing; if DirecTV can't get something right that's as imp
Question
766
10
0
Closed
Failed to validate billing address.
I figured I will give this a try as my last attempt at trying to start service with Directv. Just moved into a newly built home and I am trying to get service started. I have seen the Directv sales reps at my local Sam’s Club, so I figured I would try to go through them in order to receive the $250
Question
540
6
OVER CHARGED/NO REFUND [Returned Equipment] CHARGED AGAIN
I was [[MIS]]charged for 3 service calls; promised refund for 2 that never happened. No refund/Credit. Cancelled Service. TIMELY PAID [[BILL]] IN FULL. Returned Equipment. CHARGED FOR NOT RETURNING EQUIPMENT.
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199
3
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Employee Dress Code
I had a technician representing your company come to my house this a.m. and his appearance was so appalling that, I almost didn't let him in. He looked like he slept in his clothes and had been drinking all night! Clothes were disgusting, wrinkled and unkept!! Maybe consider how your employees repre
Question
265
2
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Whole home DVR
Was told by customer service that I could not cancel my Whole Home DVR "Feature". That it was required. I dont have a Genie, dont have kids in the house, and have two standalone DVR's.
Question
1.5K
21
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Worst Service ever
We have been customers for years and I. That have moved atleast 3 times. Every time it has taken 3-5 service appointments to get our equipment and service hooked up properly. This time is no different, wait around all day for service tech to never show up. We were told we were on the schedule only t
Question
205
1
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Accepted Solution
Customer Service
Is there a way to rate customer service? My bill has been inconsistent since the first month. Customer service has said they would add credits back and I've never seen them. When I enquired with customer service again they said there was nothing they could do because they had no notes on it. I feel
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326
1
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Can't view bill on directv.com
I can log in to directv.com and view my programming, but it tells me I must go to att.com to view my bill. My ATT login doesn't show anything connected to/with DirecTV. We no longer have any active services with ATT either. I was on the phone for over an hour being bounced around with 3-4 different
Question
338
2
0
Direct tv bill
How do I pay my Direct bill separately? I do not want to pay my DIRECTV bill on my AT&T bill. My American Express card is offering me a $50 credit per month when I use the card to pay my DIRECTV bill directly to directv.com. Can anyone please help me?
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258
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