New to the Community? Visit the Community How-To and Guidelines to get started.

Satellite Equipment
Get help with your DVR, receiver and satellite equipment.
-11972
All
Question
Bluetooth connect won’t lower volume
I connected my Bluetooth speakers to Gemini but it won’t turn the volume down. However the speakers work fine when connected to my phone.
Question
211
2
0
Unauthorized Remote Recording onto our DirecTV DVR
For the past week there have been unauthorized external recordings of various programs made onto our DIRECTV DVR. We do not access DIRECTV via an app or any other means. We only watch DIRECTV on the TVs in our home. There are serial numbers listed on the recording and I have shared those with DIRECT
Question
426
8
0
New Satellite Service Installation Question
I just called about having new Satellite service installed. I requested the HR54 DVR and a wireless Gemini client. I was told that I could only get the wireless Mini Genie and not the Gemini. Is that right? I looked at the specs and it says the wireless Gemini is compatible with the HR54. Am I missi
Question
454
12
0
DVR in Ecuador
I am told that there are no current options for a DVR for my pending service in Ecuador. Is this correct? What are the alternatives?
Question
220
2
0
Can DirecTV DVR auto-record based on category or keyword
We were told our Tivo is no longer supported and supplied with a DirecTV DVR. I cannot find a way to auto-record programs based on a category or keyword. For example, if I want to record Sports: Soccer so that all soccer matches are auto-recorded, is that possible? I'm in shock at the lack of functi
Question
288
2
0
Loss of functionality with Genie RC73B remote
Here's my system: REMOTE: RC 73B (Genie) RECEIVER: HR54-500 AUDIO: VSX-47TX (Pioneer) TV: UN60FH6003FXZA (Samsung) My original RC73 worked fine. I could turn the TV and and off by toggling the "ON" button of the remote (and not affect the receiver). Now, with the RC73B, I can turn the TV on with "ON
Question
953
54
0
Accepted Solution
service cuts out briefly and stops DVR from recording
HD DVR, Model HR23-700 lately been having issues that service cuts out briefly and stops the DVR from recording. this evening it happened 8 times when i tried to record a program while watching 1 other show and while watching the show I am recording. even when I stopped recording, service cut out. d
Question
631
33
0
directv android app
My directv android app on my Galaxy S21 cannot connect with my receiver. I can see it fine throught my laptop. What can I do? I've uninstalled and reinstalled the app twice.
Question
318
7
0
Recording keeps getting interrupted, isn't recording well.
When I record some of my shows, they keep getting interrupted and I can't watch them. What could be the problem. The weather is good so that isn't the issue.
Question
242
6
0
Help with gemini
Have a new gemini box connected to theater system. I claims to support android tv. So why can't I use Google Home to control it via my phone. When I try to connect DirecTV using "works with google' DirecTV doesn't even show in the list. How do I fix this so I can use my phone as the remote via googl
Question
524
14
0

