New Member
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1 Message
How to cancel DirecTV
Hello:
Since DirecTV dropped OAN and now has dropped NEWSMAX I no longer want DirecTV.
My contract expires April 9, 2023.
How do I notify DirecTV that I no longer want it after my contract date of April 9, 2023.
Thank you and good luck in the future, you have made some pretty big mistakes.
Karen (Edited as per community guidelines)
Accepted Solution
detuch254
ACE - New Member
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5.2K Messages
2 years ago
We are customers like you on a public forum so we made
‘no’ mistakes.
To cancel, call DIRECTV (number in my greeting below) and say ‘cancel’ to the robot to be sent to the loyalty/retention department. All leased equipment gets returned to an authorized FedEx or UPS location for a free return. Be sure to keep the shipping receipt that the shipping clerk gives you as that is your ‘proof’ of return. If ever directv decides to bust your chops in the future and claim you never returned equipment, that receipt will be extremely handy.
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Juniper
ACE - Expert
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22.4K Messages
2 years ago
Like most companies, you must call DirecTV when you are going to cancel. You cannot do it months ahead of time. When you get the voice prompt say "cancel" to be routed to the correct department.
Keep in mind, when you call cancellation doesn't go on a day of your choosing but the end of that service month. So unless your service agreement date is the end of your cycle, then service and billing would continue for however many days are left after it. So you would want to call once you are in the service month that date falls within.
At that time you will need to take your receiver/client boxes to a participating FedEx/The UPS Store for your free return. Make sure to keep receipt showing they took possession.
Naturally the agent will be required to find out why you are cancelling and provide options/make offers to try and retain your business. That is their job requirement and they have no control over channels available, so just stay polite but firm about closing the account.
Remember this is a public forum of other customers, so 'we' have not made the mistakes you allude to.
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SuzeP1245
New Member
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104 Messages
2 years ago
There is no prorated service, so you should cancel close to the next billing date. If you owe any fees for equipment (less than 2 years of service?) you will be responsible for those fees. Just call DirecTV and say you want to cancel, be nice to the rep on the phone, s/he will try to keep you as a customer, just politely decline the offers. I personally cancelled my service last year and had two weeks before it was officially turned off, but I had already cleared out my DVR and had my other options in place & didn't want to pay another bill. Turned in my equipment and I was done! No love lost here either.
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Juniper
ACE - Expert
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22.4K Messages
2 years ago
@SuzeP1245
That is not an equipment fee. If you have a service agreement (be it equipment upgrade or some other promotion), you would have an Early Cancellation Fee (ECF). That is valued at $20 for each month remaining.
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