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1 Message

Monday, August 14th, 2023 8:55 PM

Unsatisfied Customer

I have been a DirectTV customer for the past 3 years and when my account was established, 2 accounts were opened with duplicative service.  For the past 3 years, I've been double billed and didn't catch it because I receive separate bills for internet and cable and have been paying my father's DirectTV bill, until he recently passed away.  I contacted DirectTV's customer support who validated that I have been enrolled and paying for duplicative service for years, but they advised that they could only reimburse me for 6 month's of the services that I have overpaid.  I don't understand why DirectTV cannot reimburse me the full amount that I overpaid for services and I am strongly considering cancelling my service.  I'm not sure how this error occurred, but they can clearly see that the accounts were for the same household.  

ACE - Expert

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22.4K Messages

1 year ago

The Terms of Service (ToS) have a 60 day billing dispute policy. In practice that usually means the last 2 bills plus current cycle. Getting an adjustment for 6 months is well more than the ToS allows.

Most companies need to be notified within a reasonable time that there is a problem (so canceling and going with another provider doesn't remove your own responsibility of being attentive to the bills). Years later and such funds have already been forfeited. You could try a BBB complaint as that goes to the corporate level, but remember it is not a guarantee you get the full amount or anything more than what has already been adjusted. But it is a shot.


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