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Hi all,

I recently ran into this issue and was disappointed to read that there doesn't seem to be a solution by DirecTV (not surprising--their customer service has never been exceptional).

Last night I sat on the phone for 60 minutes with someone from the "technical department" (verbatim from the agent).  At the end of the call, the only thing he said he could do was report it to his supervisor, who would email me if any progress would be made.  I asked to speak to this supervisor, to which this agent said that none were available.  I asked when I could call back to speak with them, and this agent told me there would be no time I could call to speak with them.

Frustrated, I turned to AT&T.  An agent I spoke with there resolved the issue in 30 minutes.  He claimed that there was "an outage with the NBC Sports app" and that their engineering team "was solving the issue internally."  My assumption is that this agent simply refreshed my service for me, as he guaranteed me that the issue would resolve in 30 minutes exactly.  Sure enough, this error went away exactly 30 minutes after he sent me that message.

TLDR; speak with AT&T about this issue.  DirecTV seems to have absolutely zero idea what they're doing (as always), but AT&T can remedy this in just half an hour.

I hope this helps someone in the future!