Contributor
2 dvr problem
I have two HD DVRs. The Genie list shows the titles from the other dvr, but when I try to play something from the other, I get a message:" this program cant be played, too many recordings are being watched from playlist: living room". ( nothing is being played on that machine). I can play all recordings from the other dvr and the mini genies, just not the genie dvr. I can temporarily fix the genie's by resetting, but the error comes back the next day.
litzdog911
ACE - Sage
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46.4K Messages
5 years ago
What are the model numbers of your DirecTV boxes?
Usually resetting the all of your DVRs will fix this.
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DIRECTVhelp
Community Support
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255K Messages
5 years ago
Hi there @Rnelson95,
We're happy to look into this for you!
Did you try troubleshooting your receiver like litzdog911 suggested? If you need help, we have an article that will show you how to Troubleshoot your Genie HD DVR with TS&R.
If you require further assistance, just let us know!
Aminah, AT&T Community Specialist
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