Tutor
20 Years a DIRECTV Subscriber and they are forcing my hand on cancellation of my account.
After speaking with the retention dept in September of 2018 and them offering me a 2 year discount and the NFL Sunday Ticket for 2 years (like they were for new customers) I agreed to stay with them . One year later and an hour on the phone yesterday I'm now leaving DIRECTV after 20 years . They did not renew the Sunday Ticket in 2019 and my discount is scheduled to end on the date of 10/9/19 ....my 2 year offer has been made into a 1 year offer, even with fully explaining that the rep said she noted in the account that it was a 2 year offer and that should the discount fall off or the Sunday ticket not auto renew ....I should just call back and explain and have the rep check the notes which I did yesterday and I was told ..."Sorry nothing we can do for you the offers are computer generated and we can't do anything for you."
Really is amazing & AT&T wants to know or cant understand why they have had the mass exodus they have had. I paid over $1500 dollars to DIRECTV in 2018 even with the discounts and they are more then willing to end a 20 year relationship over a monthly credit and the NFL Sunday Ticket.
Funny thing here is I would have stayed as I agreed to the 2 year offer presented to me and it's them not honoring it.......I have Cable TV, Internet and Phone through cable because I can't get TV or internet through AT&T & the discount I was receiving from DIRECTV was just offsetting a small part of my expenses with Cable and having to carry both ....seems only fair since AT&T cant supply me with DSL . Anyway I'm scheduled for disconnect already on the last day of my billing cycle which is the 10/8 if any customer relations supervisor would like to review this matter before my roof guy removes my Dish on 10/5 as any retention note or offer that comes in the return boxes for the equipment will be ignored by me as I will have already have had the Dish removed......Sincerely Mr Disappointed customer
DIRECTVhelp
Community Support
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255.1K Messages
6 years ago
Hey, @20YearDIRECTV.
Let us see how we can help!
Since this is account specific, we'll have to continue this conversation in a Private Message (PM).
Check your forums inbox by clicking the envelope at the top of the page, look for a message from ATTCARES, and respond with the requested information.
We look forward to assisting further!
Ramses, AT&T Community Specialist
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20YearDIRECTV
Tutor
6 years ago
I returned a private message to you in response for your request for me to do so .....
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20YearDIRECTV
Tutor
6 years ago
Well I sent a private message as per requested by "Ramses the Administrator at ATTCares" yesterday and I have heard or received nothing to my PM response....... ?
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akebono
Teacher
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14 Messages
6 years ago
Don't hold your breath. The customer service has degraded tremendously since ATT took over. I was in the same boat as you and cancelled today after almost 20 years at $185 a month. Guess they don't need customers.
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Tinncann12
Tutor
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1 Message
6 years ago
Same thing happened to us. Promises so we wouldn’t cancel and then charged me for the Sunday ticket. Disappointed in direct. Ready to make a change
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Tinncann12
Tutor
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1 Message
6 years ago
Same thing happened to us. Promises made to keep us and then we were charged.
Disappointed in direct. I had to try and convince them that were were promised the Sunday ticket free. In the end they took off the 293 charges and Nfl ticket. Moving on. So many options. Some service providers do care about their customer
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20YearDIRECTV
Tutor
6 years ago
Full disclosure here .....
AT&T's customer service here has been in contact with me via this thread , as well as PM's and Phone calls & are working with me on a resolution and thus far ....I'm pleased with the effort .
The staff here have been helpful and respectful & I will update this thread accordingly when all is said and done .
Do not let a bad call to customer service steer you one way or the other....like customers/clients, Customer Service Reps are individuals & not equal because they share a title.
Let the staff here try and help as my experience here has been night and day compared to the first call I placed to customer service and the help I received from the staff here in the Community Forums.
Customer service the way it should be , merit/tenure & current need based assistance done respectfully......
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velocitystar
Contributor
6 years ago
Hey @ATTCares I have a cancellation set for 10/7 due to the same nonsense.. After being lied to and over charged for the first 6 months of my contract and promise that my 12 discount would be renewed broken, I had no choice but to cancel.
I am still willing to give it one more try with some incentive.
Velocitystar
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Tinncann12
Tutor
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1 Message
6 years ago
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