Contributor
Account locked out
I have tried logging In several times to my mother’s account, but the account gets locked out after one try, and I’m sure I’m using the right password.
Contributor
I have tried logging In several times to my mother’s account, but the account gets locked out after one try, and I’m sure I’m using the right password.
DIRECTVhelp
Community Support
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255K Messages
6 years ago
Hello @Carpen97,
We understand that you're having trouble accessing you mothers account. Don't worry, we can help figure out what happen here.
Are you an authorized user on the account? If not please have the account holder reach out to us.
You can try resetting the password here. Also where are you trying to login at?
Charles, AT&T Community Specialist
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Carpen97
Contributor
6 years ago
Yes she knows I use her account if that’s what you mean by authorized user.
i am trying to login on the directv app.
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DIRECTVhelp
Community Support
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255K Messages
6 years ago
@Carpen97,
Did you ever try the password link we provided for you?
If you still need help signing in, let us know.
Please be sure to have the account holder available for an account verification.
Aminah, AT&T Community Specialist
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Carpen97
Contributor
6 years ago
I tried, but I got an error message saying it wasn’t the right combination of user id and last name.
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