Account Suspension

Hello,

My father passed away in January and it looks like his account was suspended due to non-payment. This was unfortunately due to his debit card being suspended as well. While this is understandable, I am very unhappy with how my mother was received by directv/att customer service today. The tv service was not working today so she called directv and they told her they could change her account to her name but that the new payment amount would be going up by $25. She hesitated as an extra $25 cost would be too much so she called me about it. I called just now and the customer service person reactivated the account no problem and raised the bill by only $1.

Why is it that when my 72 year old mother calls, they try to take advantage of her? This is unbelievable. My dad and her husband just passed from covid and this is how directv treats her? Loyalty really does mean nothing and I am honestly so disgusted with how my poor mommy was treated. I hate to say that I know other elderly people are being taken advantage by this company and I hope they make changes to improve this.