Teacher
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30 Messages
Agent won't talk about your problem
I called to talk about a problem I had and all they would do is try to sell me a protection plan. No matter how many times I told them I wasn't interested and would they talk about my problem they just kept trying to sell the plan. I asked for a Supervisor and they said oh that would take 30 minutes. I hung up and called back got a different agent and he did the same thing. I even started shouting I didn't want the plan but they continued with their spiel.
litzdog911
ACE - Sage
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46.4K Messages
3 years ago
What's the problem?
What equipment do you have?
Perhaps we can help you here.
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mwcnicks
Teacher
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30 Messages
3 years ago
I just wanted to cancel a program but they wouldn't talk about it.
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DIRECTVhelp
Community Support
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255K Messages
3 years ago
Hi @mwcnicks , we're here to help!
Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).
We want to ensure we can work on this together.
Mariana, DIRECTV Community Specialist
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shannon02
ACE - Expert
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21.1K Messages
3 years ago
You can't cancel a program.
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litzdog911
ACE - Sage
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46.4K Messages
3 years ago
You can cancel channel packages or individual Premium channels. But you can't cancel just any channel.
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mwcnicks
Teacher
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30 Messages
3 years ago
I was canceling Sports Pack. But point is the agent would not talk about anything but selling their protection plan. Would not talk about what I called in for.
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