2 Messages
An error occurred while processing your request
While trying to access my DirecTV account for the last couple of weeks, I get the following error message:
An error occurred while processing your request.
Reference #219.d3403617.1718044307.916fd3c
https://errors.edgesuite.net/219.d3403617.1718044307.916fd3c
This occurs whether I use Chrome or Edge. I have cleared my cache, cookies and browsing history. This error message happens only while trying to access DirecTV-no other web page.
Can anyone help solve this problem?
detuch254
ACE - New Member
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5.2K Messages
3 months ago
Have you tried using a different device to log in to your DIRECTV account, along with a different internet connection? Has this been an issue in the past?
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DIRECTVhelp
Community Support
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21K Messages
3 months ago
Hi, @jaked6301. We came across your post, and we appreciate you taking the steps to rectify this issue. I just want to ask, have you tried to log in using a private browser or incognito mode?
We appreciate your input @detuch254.
Melchisedec, DIRECTV Community Specialist
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jaked6301
2 Messages
3 months ago
I found the problem. The VPN in my Norton 360 seems to be responsible for blocking access to the DirecTV site. When I turned the VPN off, I can access DirecTV login page.
The VPN does not block access to any other page I visit. I have no idea why the DirecTV/VPN combination produces the error message posted earlier.
Problem solved!
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DIRECTVhelp
Community Support
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21K Messages
3 months ago
We are thrilled to know that everything is going well now. Thanks for choosing DIRECTV. 😊 - Shania, DIRECTV Community Specialist
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