Billed for canceled MLB package

On 03/22/2020 @ 15:30 I spoke with CS Rep, Jam and canceled the MLB package. I paid by bill minus the cost of the service ($30.50) and am now getting a balance due for that cost. I also wanted to cancel the NFL but due to system issues, your CS Rep Darren (spoke to on same day/call) could not get that canceled. I still want that canceled and I want the $30.50 removed from my balance.