Broken promise AGAIN

When are you going to fix my bill as promised? I Paid what I was told I owed and what I was told my bill would be until 2011 but you messed up and overcharged me again yet it isn't 2021 yet or is it?? Please reply I am still waiting still as I have been for over 2 weeks at least I realize this Vrus has slowed down reply time and can't chat but this is kind of a long time to wait. If you can tell me how to contact you I will do that even mayb even an email to you but I need a reply SOON PLEASE