New Member
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1 Message
Cancel account for parents
I'm no longer paying the bill for my parents Direct TV account. I've tried by phone to cancel this account, there's on option online to do it, I've returned a message with the paper statement that we received to cancel this account and now they still received another bill. I'm sick of trying to do the right thing and getting nowhere. My parents are both now in a nursing home, I don't know the answers to the security questions and my hands are tied. No one will help me. This is the WORST example of so-called customer service that I've experienced and it's been going on for over a month now.
Constructive
Employee
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34K Messages
5 years ago
you must have their pin number , the first thing on the screen the rep sees is input customer pin there is no way they can go past that point without the pin theres no work around enter pin or no account access even if your parents called they could get no help without a pin.the only way to cancel is to call
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