New Member
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1 Message
Cancelation
Will never use Directv or AT&T again. From the day I signed up with this company I've been lied to. The D2D salesmen who sold us on At&t internet & cable told us one price for both. It ended up being that price for each service. We still continued to use your company until now.
We decided to not have cable. I'm not in a 2 yr contract with Directv but I'm still unable to cancel for 2 months now. I called to cancel and couldnt bc I called after the 14th. Then I called back to cancel and was told it would end in Feb. It didn't.
Now the payment was pulled again and I'm told I can get a refund bc there's usage on my account. Why wasn't the service cancelled when I requested it to be? I did not authorize any further payments for service. Canceling this service should not be this hard. Your company is trapping me with made up accounting rules.
shannon02
ACE - Expert
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20.6K Messages
2 years ago
DTV/AT&T doesn't use D2D salespersons, they work for a third party company that sent your order to them. If DTV installed the dish and receivers you are in a 2 year contract. Are you calling 1-800-531-5000? You can cancel at anytime but DTV no longer prorates the final bill so you pay for and receive service till the end of your billing cycle that started the day you where installed
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