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BrittanyM's profile

Contributor

Wednesday, December 4th, 2019 5:21 PM

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Canceling Directv

Since canceling my account I have received bills for different accounts and misinformation from representatives from start to finish. Called to cancel my account told I was paid up to date and just needed to return my equipment. Cancelled to change into a streaming platform (with directv now in mind). We were good customers who never missed or paid late so we wouldn’t just try to get out of a payment. Received a letter on August 30 telling us to return the equipment right away. Disconnected them and set them aside to go UPS. Returned equipment only to be billed for them by directv. Called again to dispute proved we returned the equipment and was told we again were all set and wouldn’t be owing anything. Now it’s December and they are billing us for a month of service for the month we cancelled and past the period we were told to disconnect and return the equipment. Have spoken with billing twice today explaining the information we continually received only to be told we still have to pay past a date we stopped using the service. Was willing to pay an adjusted price for up to my call to cancel and then the letter to return the equipment end of August but not for part of September when it was their misinformation that had us act as such. I have and haven’t had a problem paying them loyally and on time when we used their service. But they are unwilling to make up for their mistakes and misinformation. Should your letter tell people to return equipment right away but service still be charged past that date. Billing has given me misinformation from the start. Then they tried to get money for equipment they received back and now three months after cancelling now I owe service too. Is this how you treat customers leaving your service? Needless to say I am no longer interested in Directv Now. 

Community Support

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19.7K Messages

4 years ago

Hi @BrittanyM,

 

Thank you for reaching out to us today. We encourage you to contact our voice or chat teams for expedited service. Just scroll down to the bottom and choose chat live: https://soc.att.com/2DOaWeD. Please let us know if you have any other questions we can assist with!

 

Darais, AT&T Community Specialist

Contributor

4 years ago

I’ve already spoken to three customer service reps all who insist I pay otherwise I’ll be sent to collections. Directv shouldn’t send letters telling customers to send equipment right away but expect people to still pay for the full month’s service. What solution would be calling for a fifth time provide me?

Community Support

 • 

19.7K Messages

4 years ago

Hey, @BrittanyM.

 

Let us see how we can help!

 

Since this is account specific, we'll have to continue this conversation in a Private Message (PM).

 

Check your forums inbox by clicking the envelope at the top of the page, look for a message from ATTCARES, and respond with the requested information.

 

We look forward to assisting further!

 

Ramses, AT&T Community Specialist


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