New Member
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4 Messages
Cancelled Account but not receiving my refund
I canceled my Direct TV account in late January 2022. I had a credit balance of $95.78 and was supposed to receive a check. The check never came. I called and was told the check was mailed. But--I never received it. My son and I have called dozens of times to no avail! This is pretty sad. I was a long-time customer and paid AT&T and Direct TV thousands of dollars over the years... and we just keep getting the runaround. No one knows what to do--they keep telling us the check has been sent. But, days pass, and no check. When will this be resolved?! I am extremely unhappy with your customer service.
Accepted Solution
DIRECTVhelp
Community Support
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255.7K Messages
3 years ago
Hello @MAP37, we want to help you with your refund request.
We'll be waiting for you.
Juan, DIRECTV Community Specialist
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shannon02
ACE - Expert
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21.3K Messages
3 years ago
This is a customer to customer forum with no access to any accounts.
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MAP37
New Member
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4 Messages
3 years ago
I see. Any suggestions for pursuing this further with Direct TV? Thanks!
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detuch254
ACE - New Member
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5.2K Messages
3 years ago
You can say ‘billing’ to the robot when calling DIRECTV ( number in my greeting below). This will send you to the billing department where you can discuss your situation with the agent. If after additional phone calls there is no resolution, you can try a BBB complaint.
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MAP37
New Member
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4 Messages
3 years ago
Hi Juan. Thank you. Sadly, I am unable to locate that icon. I do not have a Direct TV account at this point and your website won't let me create one because my account has been closed.
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MAP37
New Member
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4 Messages
3 years ago
Wait--I found it.... hold on. And Thanks!
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