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M

New Member

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4 Messages

Tue, Aug 2, 2022 9:41 PM

Cancelled Account but not receiving my refund

I canceled my Direct TV account in late January 2022. I had a credit balance of $95.78 and was supposed to receive a check. The check never came. I called and was told the check was mailed. But--I never received it. My son and I have called dozens of times to no avail! This is pretty sad. I was a long-time customer and paid AT&T and Direct TV thousands of dollars over the years... and we just keep getting the runaround. No one knows what to do--they keep telling us the check has been sent. But, days pass, and no check. When will this be resolved?! I am extremely unhappy with your customer service. 

Accepted Solution

DIRECTVhelp

Community Support

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16.4K Messages

2 m مضت

Hello @MAP37,  we want to help you with your refund request.

Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums)

We'll be waiting for you.

Juan, DIRECTV Community Specialist
shannon02

ACE - Expert

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16.7K Messages

2 m مضت

This is a customer to customer forum with no access to any accounts.

New Member

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4 Messages

2 m مضت

I see. Any suggestions for pursuing this further with Direct TV? Thanks!

detuch254

ACE - New Member

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2.1K Messages

2 m مضت

You can say ‘billing’ to the robot when calling DIRECTV ( number in my greeting below). This will send you to the billing department where you can discuss your situation with the agent. If after additional phone calls there is no resolution, you can try a BBB complaint.

New Member

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4 Messages

2 m مضت

Hi Juan. Thank you. Sadly, I am unable to locate that icon. I do not have a Direct TV account at this point and your website won't let me create one because my account has been closed. 

New Member

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4 Messages

2 m مضت

Wait--I found it.... hold on. And Thanks!


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