The error code MSIDENTITY_001 usually points to an issue with the Microsoft Identity Platform. To fix it, try clearing your browser cache and cookies, using a different browser, checking your internet connection, updating your browser, or disabling extensions. If these steps don’t help, you may need to contact Microsoft support for further assistance.
I’m having the same exact error! No matter which browser I use tried multiple devices connected to different wi-if networks and cellular data but does not make a difference same error. As of July 31st after activating my new DirecTV satellite cable service. Please help and fix this error ASAP otherwise how am I supposed to log in online to pay my bill lol
Something went wrong. Please try again.(MSIDENTITY_001)
DIRECTVhelp
Community Support
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254.5K Messages
5 months ago
Hi @RRKIA101,we're sorry you're having an issue creating a new login. For a step-by-step guide visit Manage your DIRECTV user ID or password | DIRECTV Support and click "I need to create an account" Let me know if this works. Kate, DIRECTV Community Specialist
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John374McCray
2 Messages
5 months ago
Hello!
The error code MSIDENTITY_001 usually points to an issue with the Microsoft Identity Platform. To fix it, try clearing your browser cache and cookies, using a different browser, checking your internet connection, updating your browser, or disabling extensions. If these steps don’t help, you may need to contact Microsoft support for further assistance.
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newcustomer31
1 Message
5 months ago
I’m having the same exact error! No matter which browser I use tried multiple devices connected to different wi-if networks and cellular data but does not make a difference same error. As of July 31st after activating my new DirecTV satellite cable service. Please help and fix this error ASAP otherwise how am I supposed to log in online to pay my bill lol
Something went wrong. Please try again.(MSIDENTITY_001)
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nyla65
1 Message
3 months ago
Trying to create a log in page
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