Voyager
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7 Messages
Can't Log In to DirecTV account
DirecTV website and app won't accept my log in information.
I can not change my password on either. I have tried 6 browsers, 3 computers, and iPhone app. Nothing works.
I get a message saying some form of "Something Went Wrong", "Incorrect user ID or password. Please try again. Care code: 201", or Care code: 201 [LU100]"
I went through the "Forgot USER ID" avenue... and I AM using the correct ID.
Help?
Is this a known problem? What is the fix?
DIRECTVhelp
Community Support
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255K Messages
1 month ago
Hi @bennyca. Error code 201 means you're using an invalid ID/password combination. Please visit Manage your DIRECTV user ID or password | DIRECTV Support to manage your logins. We're also sending you a DM to take a closer look. Mohammad, DIRECTV Community Team
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bennyca
Voyager
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7 Messages
1 month ago
I understand. But, my information is correct.
I have signed in to ESPN with my DirecTV ID with the same ID/PW and it worked.
I signed in to USA network and it worked.
I signed in to THIS forum... and it worked.
But, it won't work at DirecTV.com.
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Tiger593
ACE - New Member
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1.6K Messages
1 month ago
Are you a Sat. or Stream customer? Do you have an AT&T account?
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bennyca
Voyager
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7 Messages
1 month ago
Satellite. Yes, I have an ATT account and I can log in to that with no problem.
It is the same log-in info as my DTV stuff.
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litzdog911
ACE - Sage
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46.4K Messages
1 month ago
That might be your issue. You don't want the same username/password for both accounts. Try changing your DirecTV login details.
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bennyca
Voyager
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7 Messages
1 month ago
Per my original comment:
I can not change my password on the DirecTV site or app.
I get to the "New Password" section, I choose a new PW, and it says "Something Went Wrong".
Has happened on multiple computers & browsers.
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litzdog911
ACE - Sage
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46.4K Messages
1 month ago
You'll probably need to change your email address login, too. If that doesn't work, then it's time to call DirecTV. Number below.
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bennyca
Voyager
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7 Messages
1 month ago
Can't do that either, because I can't log in.
When I try to create a new USER ID, I put my account number and Zip Code in... I get this error:
"We couldn’t find that account. Please check the info you entered. If you’re trying to register a Stream account, please choose that option."
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shannon02
ACE - Expert
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21K Messages
1 month ago
Unless DTVhelp sends you a PM/DM then you need to call DTV.
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