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StevoM's profile

Contributor

Tue, Aug 13, 2019 3:36 AM

Can’t login to my Directv account online

For the last several weeks I’ve been unable to sign into my directv account on their website. It doesn’t matter if I’m trying to pay a bill, watch something online, or connect my account with other apps. When I login, it just continually takes me back to the login page.

Accepted Solution

Official Solution

DIRECTVhelp

Community Support

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11K Messages

2 y ago

Hi There @StevoM,

 

Thank you so much for posting with us.  We can help.

 

You can try your login information at the MYAT&T site. That is the site that stores your log-in information. Try your log-in there. If not, you can try resetting your password and then try your log-in again.

 

Let us know if know if you run into any problems.

 

Matthew, AT&T Community Specialist

Teacher

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6 Messages

2 y ago

I have same issues ALL THE TIME. I have changed my password every time. It is an awful site and needs problem fixed. I should not have to do CHANGE MY PASSWORD multiple times every time I want to go into Directv account. I have linked accounts AT&T/Directv when you started this process and merged,

I have changed my password more times than i can remember to rest but this continues to happen! Frustrated why you people cannot fix this once and for all.

I want to just sign in on my computer to Direct TV NOT anything else just to see guide and playlist.

Go back to the drawing board at AT&T/ Directv you website developers and technical gurus -because you really need to fix this from happening once and for all.

If I could only get another company in my area I would and ditch Directv and ATT!!

BAD ONLINE DEVELOPERS, BAD APP TOO

BUFFERS ETC. 

CANNOT DOWNLOAD ON IPAD TO TAKE ON VACATION

FIX THE  THING ONCE AND FOR ALL.  DON'T BOTHER WITH YOUR SILLY SOLUTION RESPONSES ANYMORE, JUST GET SOME REAL SMART PEOPLE IN TO GET THIS UP AND RUNNING PROPERLY

 

And yes, I used Caps to express my sheer frustration. I am a customer for many years with Directv. Since AT&T came along-ALL PROBLEMS BEGAN WITH AT&T!

Contributor

2 y ago

I have the very same problem and share your frustration.  StevoM'S solution will absolutely not work.  It'S the same fix all tech support people give and it hasn't worked for the last several calls for the last calls I've made.  The my.ATT site will only show billing for my home ph/wireless account, never my directv/Internet account.  The "Change Password" fix only works once and sometimes twice but no more.  Furthermore, that also affects my "access ID" making it necessary to amend all my other AT&T passwords as well.  Much worse, when calling for support you reach a center in a foreign country whom cannot be understood and knows nothing at all.  He opens his or her playbook for that particular problem and it's another dead end and it's "reset the password" yet again!  Google this problem and find many more people suffering this same frustration.  Enough AT&T and Directv, please acknowledge and fix this mess.

 

Contributor

2 y ago

I want my old directv website back...the att web for direct tv did not provide anything at all

Contributor

2 y ago

I am having the same problem. I can not log into the direct TV. If someone has a solution besides resetting your password (because that does not work) please let me know. 

New Member

1 y ago

AT&T, YOUR DIRECTV LOGIN SYSTEM IS HACKED AND SO IS MY DIRECTV SATELLITE SYSTEM! I HAVE READ THOUSANDS OF COMPLAINTS FROM OTHER CUSTOMERS, ONLINE IN NUMEROUS PLACES, ABOUT THESE ISSUES AND WE'RE ALL HAVING THE SAME PROBLEMS! WE DIDN'T HAVE THESE PROBLEMS UNTIL AT&T TOOK OVER WHEN THEY BOUGHT OUT DIRECTV. THAT'S WHEN IT ALL GOT MESSED UP.

 

"ERROR CODE 201[LU100]" IS THE MESSAGE THE SYSTEM ALWAYS KICKS OUT WHEN I TRY TO LOGIN, EITHER ONLINE ON MY LAPTOP, MY PHONE, THE APP, THE WEBSITE, OR MY DAUGHTER'S LAPTOP OR PHONE. MY ACCOUNT'S BEEN LOCKED OUT SO MANY TIMES THAT IT'S NOT EVEN A SNICKER'S WORTH OF FUNNY!!! ;-(((

 

OUR TV SYSTEM WAS HIJACKED FROM THE INSTALLATION DAY WHEN THE INSTALLER CONTRACTOR HELPED HIMSELF TO OUR SIGNAL BY SETTING HIMSELF UP TO GET IT. EVER SINCE THEN, WE'RE STILL HAVING TROUBLE WITH EVERY GENIE BOX IN THE HOUSE GOING THROUGH MYSTERIOUSLY CHANGING CHANNELS ON THEIR OWN, JUMPING TO CHANNELS WE DON'T SUBSCRIBE TO AND I ACTUALLY HAVE BLOCKED. SEVERAL TIMES I HAVE AWAKENED IN THE MIDDLE OF THE NIGHT TO FIND THAT THE CHANNEL WAS ON 9905 OR 9925 AND SHOWING SOME KIND OF X-RATED MOVIES I WOULD NEVER GIVE A THOUGHT TO, LET ALONE WATCH! OTHER WEIRD THINGS ARE HAPPENING WITH THESE GENIE BOXES TOO, AND HALF THE TIME THE REMOTES DON'T WORK AT ALL ANYMORE!

 

I HATE THIS ISSUE SO MUCH THAT I'M TRYING TO TALK MY FAMILY INTO GOING WITH ROKU AND DUMPING DIRECTV ENTIRELY. IT WOULD SURE BE A LOT CHEAPER THAN PAYING YOU $120/MONTH FOR CRAPPY SERVICE!

New Member

1 y ago

Why has there been no solution to this issue. I have the same frustration.  No wonder Directv is losing customers.

New Member

1 y ago

I can tell you, one customer, that they are going to lose. I have been trying for weeks to get streaming on my computer. The support is a complete joke, a bad joke.

New Member

1 y ago

I TOO HAVE ISSUES WITH DIRECT TV ON TRYING TO SIGN IN, ALWAYS WANTS TO GO TO AT&T WHERE I HAVE MY CELL PHONE AND A COMPLETLEY DIFFERENT PASSWORD. SOMETIMES ON DIRECTTV.COM IT WILL PUT IN MY ATT PASSWORD WHICH IS DIFFERENT TO MAINTAIN THE SEPERATION ( WAS WARNED WHEN ATT TOOK OVER DIRECT TO NOT LINK THE ACCTS BECAUSE OF ACCOUNTING ISSUES. SERIOUSLY THINKING OF DROPPING DTV AND JUST GO TO STREAMING.....

New Member

1 y ago

I am having the same issues. I have had the same directv login/password from the beginning with no issues. Now “it” does not recognize me!!!! It’s recognizing my AT&T accounts that have NOTHING to do with my tv. I agree you should have made for an easy transition and allowed us to KEEP OUR USER NAME AND PASSWORD THAT WE USED WITH DIRECTV before you took over. Same ole at&t customer service. Here is was just logging into to see what the deal was with HBOMax- Just pathetic

Varalakshmi

Former Moderator

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15 Messages

1 y ago

Hi @Mswrule1,

 

Thank you for sharing your concern.

 

As per AT&T Community Guidelines, we will have to close this thread, as it is 1 year old. We would request you to post it as a new conversation.

 

Have a great day!

 

Regards, 
AT&T Moderator

ACE - Expert

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268 Messages

1 y ago

@Varalakshmi   NOT CLOSED

New Member

10 m ago

I tried both, can't remember ID and create ID and my email is not recognized. I just want direct tv access I am not an at and T customer!

New Member

10 m ago

So how would I be able to get into my account?  I'm getting frustrated with at&t!!!  After all that was said, there's still no answer to how I can access my account :/

Varalakshmi

Former Moderator

 • 

15 Messages

10 m ago

Hi @Mauneka

 

Thank you for sharing your concern.

 

As per AT&T Community Guidelines, we will have to close this thread, as it is 1 year old. We would request you to post it as a new conversation.

 

Have a great day!

 

Regards, 
AT&T Moderator



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