New Member
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3 Messages
Can't open ATT account, only DirecTV
Hello. No matter how I try to open my account - through my link on email or straight to website - it only signs me onto DirecTV. I cannot access my AT&T mobile phone(s) account any longer.
New Member
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3 Messages
Hello. No matter how I try to open my account - through my link on email or straight to website - it only signs me onto DirecTV. I cannot access my AT&T mobile phone(s) account any longer.
shannon02
ACE - Expert
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21K Messages
3 years ago
So why are you in the DTV sat forum and not in the AT&T mobile forum?
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dhadley1970
New Member
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3 Messages
3 years ago
Because AT&T bought DirecTV so they have a similar sign on. I could choose which account I want to log into but even if I choose AT&T (for the phones) it always takes me to DirecTV. And even when I get an email from ATT, and used that link, same thing happens.
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dhadley1970
New Member
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3 Messages
3 years ago
Sorry Shannon... I should have been more clear about the forum. I'm here because this is where I was redirected as well. I'll try internet explorer and see if can get to ATT website and sign up to their forum without having to be signed in and constantly redirected. Very frustrating.
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DIRECTVhelp
Community Support
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255K Messages
3 years ago
Let us know if further assistance is needed,
Benjamin, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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255K Messages
3 years ago
Hello @dhadley1970,
We'd be more than happy to take a closer look into why you're unable to sign in to your myAT&T account.
First things first, we recommend that you get the myAT&T app to manage your wireless account.
Let us know what happens exactly when you try to sign in there, as well as if you're seeing any error messages.
We'll be patiently awaiting your response.
Sean, AT&T Community Specialist
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