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Can't seem to get my refund from Directv after canceling the service mid December 2019!
We discontinued our Directv service in December 2019. We have a refund due us that showed on the statement from January 2020. We have not received the refund and it hasn't shown up on our At&T internet account. I called Directv and they said it was transferred to At&T account but they don't have a date or know how it was transferred or to what account. I don't think they know.
DIRECTVhelp
Community Support
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255.1K Messages
5 years ago
Hey, @tengagesofi.
Thanks for your patience, we apologize for the delay in responding.
We know when it comes to billing matters you need an answer quickly, so we recommend contacting us via chat or voice support for faster service. Just choose your product, and then scroll down to the chat live option for immediate support. You can also reach us at 1-800-288-2020. We always want to help in forums, but there can be a delay and don't want you to have to wait!
Please let us know if you have any other questions, thanks for contacting AT&T!
Ramses, AT&T Community Specialist
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