New Member
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3 Messages
Care code 205.4
Directv login keeps giving an error code saying it’s not my ID when trying to authenticate to watch through Amazon FireStick. This is starting to (Edited per community guidelines) me off. I’ve cleared data and cache on the apps, I’ve cleared my browser history on my phone (which is how I’m trying to log in, the app gives you a code and then I go to the URL given to log in). I’ve changed my password on my directv account and it’s still giving the same message. Complete (Edited per community guidelines).
Trapperkeeper
New Member
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4 Messages
3 years ago
Same issue here, 3rd party apps say I.D. I use for service isn't correct. Finally called yesterday after spending hours trying to get it fixed, no mention that this is been an ongoing issue from their tech department but was able to reset my password for the fifth time. Which again didn't work in any of the third party apps.
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DIRECTVhelp
Community Support
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255K Messages
3 years ago
Hello @Trapperkeeper Thank you for bringing this to our attention.
Let's meet in a Direct Message to take a closer look at this. Please check your DIRECTV message inbox (the chat icon next to the bell in the upper right corner of the Forums).
Thank you.
David, DIRECTV Community Specialist
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biglor93
New Member
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4 Messages
3 years ago
@Trapperkeeper LOL so customer service told you they are unaware of the issue? Even though this chat has told us 5 times that it is a global issue and top priority? What are we even paying for? What a joke
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Trapperkeeper
New Member
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4 Messages
3 years ago
Not sure, I figured it was maybe due to the AT&t DirecTV merger as well as all of their new streaming services. You would think if this many people are having issues there would be some type of email or timeline for a fix.
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pdesnoye
New Member
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1 Message
3 years ago
I wish I had seen these posts sooner.
At AT&T the Left Hand doesn't know what the Right Hand is doing.
I just subscribed to TV service and not able to login with the same error 205.4. spoke, chatted with all sort of department claiming that they are handling it, they will take care of it.
I had to ultimately cancel the service.
The App works on my iPad and on my PC but can not login on my Roku TV or Roku Stick.
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DIRECTVhelp
Community Support
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255K Messages
3 years ago
Hello, @pdesnoye We want you to enjoy your favorite programming on your preferred apps with our DIRECTV credentials. It was a confirmed national 3rd party apps streaming outage. We've had that issue for several days but now it's fixed.
Let's meet in a Direct Message to take a closer look on this, so you can keep making the most out of our DIRECTV services. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums)
Nicolas, DIRECTV Community Specialist
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JW_
New Member
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3 Messages
3 years ago
I can confirm it appears to be back up and running. I’ve been able to log in on several apps that weren’t previously working.
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DIRECTVhelp
Community Support
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255K Messages
3 years ago
Hi, @JW_. We appreciate your patience on this, and we are glad to know it is working now as it should. If further assistance is needed don't hesitate to reach out back to us, we'll be glad to help.
Valentina, DIRECTV Community Specialist
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