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Centurylink turning people into collections because they paid DirecTV money
I received a notice from Convergent Outsourcing collections stating we owe money to Centurylink because Centurylink paid DirectTV some money (so now we have to pay Centurylink for what they paid to DirecTV).
We returned our equipment to DirecTV via AT&T because AT&T had purchased DirecTV by the time we canceled it. I have called Centurylink directly and they say we don't owe anything. I have called DirecTV/AT&T and they say we don't owe anything.
You can hardly get an answer from Centurylink customer service. A lot of runarounds.
Constructive
Employee
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34K Messages
5 years ago
well century link isnt att/directv, you need to deal with the collection agency or century link, you never had a directv account you had a century link account
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Juniper
ACE - Expert
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23.4K Messages
5 years ago
@Constructive
Well yes they had a DirecTV account at one point, otherwise they wouldn't have DirecTV equipment to return. Sounds like a issue from a joint bill situation.
@stewartdarla
If you had a joint bill, then you are reimbursing CenturyLink for what they paid DirecTV. Sounds like the CenturyLink final bill wasn't paid in full and ended up with the collection agency. At that point you would not owe a balance to CenturyLink, but the account would list a write-off amount (what was sent to the collection agency). Apparently too many people (with many companies, not just DirecTV and CenturyLink), do not know how to look up a write-off balance.
I would call CenturyLink back and verify if there is a notice that it was sent to a collection agency (ask the agent to check for a write-off balance) and if so what is the contact info. This way you can verify if that is a legitimate collection or if the collection agency has an error or possibly is a scam.
(edited)
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