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M

New Member

 • 

1 Message

Sunday, November 27th, 2022 8:07 PM

Charge for replacement equipment

One of my wireless genie boxes has not been working since I had to replace my main genie box for an overheating issue.   I called support today and we could not figure out how to fix it. I was told they would be sending me a replacement for free but now there is a charge on my account. I would rather not replace it and stop using that wireless genie than play for a replacement. How do I cancel my replacement order to prevent being charged?

shannon02

ACE - Expert

 • 

17.3K Messages

2 months ago

That is for shipping, the receiver is free.  You have to call  DTV back but it maybe to late.

litzdog911

ACE - Sage

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44K Messages

2 months ago

Direct replacements are free if you have their Equipment Protection Plan. Otherwise, $20 for shipping. 


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