Cheats, Liars, and Thieves

Opened account for Direct TV/Internet in April 2017, asked if monthly fee would ever change, or if it was a new customer special promotional amount,  because  I had numerous billing issues with Cox Cable, and did not want to go through the same thing again. Was told that the monthly fee was for the services requested, that it was not promotional, and that any change would be minimal, if any, unless I made changes/upgrades to the account, which I did not. On May 12, 2019, I received a bill that more than doubled the Direct TV charge. I called to find out why, I made no changes, and was told that a 24-month promotional period had expired. When I called to discuss the matter, I was told by at least 4 AT&T representatives, two of them managers, that there was nothing they could do. I informed them that I wanted to cancel my services immediately, and they tried to tell me I had to wait until the next billing cycle, to which I replied, “Your equipment will be returned tomorrow.” The following day I received a call from someone claiming to be from AT&T Corporate. After some time, she was able to make some alterations to my billing amount, and explained that not only would I not be paying the elevated amount, but I would be paying $23.40 less for my Direct TV service, for 12 months, and that it would be retroactive to the billing statement I was inquiring about. I insist on paper billing, so that it can not be changed electronically, and requested that I receive it prior to the due date because I would not be paying a late charge for mistakes made by AT&T employees. She insured that I would, but after the due date had passed, I called again, and was informed that their billing statements are only sent out once a month, and that the next billing statement would reflect the adjustments. I received that billing statement today, 6-10-2019. No corrections were shown, the bill showed charges for 2 months at the elevated rate, a $9.25 late charge, and an additional $ .69 charge with a description that only someone in the AT&T billing department would understand. I called again, and again was told that there was nothing they could do, no notations were shown that indicated it was retroactive, that I would have to wait until the next billing statement to be issued the changes, but offered a $60 discount for my present inconvenience. As explained earlier, I went through this with Cox Communications back in 2017, same incompetence in their billing department, no communication, and I will not be doing the same with AT&T. Like Cox, you will have your equipment returned shortly, and you will not receive a dime of the elevated charges you are attempting to steal. As it is, since the fiber optics were put in place in my neighborhood, the periodic issues I had with my internet have become nonstop for the last 2 months, making it practically nonexistent, but they have no problem charging for it.