6 Messages
Complaint on billing
I had 2 Directv accounts- NJ and Florida. A year or so ago I was going to cancel the Florida account. Customer loyalty gave me the NFL ticket for free in NJ and suggested I upgrade the equipment, as an enticement , which I did. As everyone knows the NFL ticket was lost, and I just cancelled my Florida account. I spoke to a customer loyalty rep and explained the situation. She promised me there would be no early termination fee. An hour after we hung up I got billed $160 for early termination. I called back, and they disregarded the previous promise and said losing the NFL ticket was beyond their control. I feel like this was a bait and switch- it may not be their fault they lost the NFL, but it was 100% of the reason I kept the service. What else can I do? I intend to complain to the FCC about their business practices.
DIRECTVhelp
Community Support
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254.4K Messages
11 months ago
@Bajanjack, we apologize for the experience you had with our service. While we no longer have residential NFL SUNDAY TICKET rights, you don’t have to miss the action! Check out directv.com/sportspack for our specialty sports networks, including NFL Network and NFL RedZone from NFL Network. We're sending you a DM to take a closer look at the Early Termination Fee and turn your experience around. Laura, DIRECTV Community Specialist
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Bajanjack
6 Messages
11 months ago
Hi Laura- where do I retrieve the DM?
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DIRECTVhelp
Community Support
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254.4K Messages
11 months ago
I'm sending it to you now. Laura, DIRECTV Community Specialist
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Bajanjack
6 Messages
11 months ago
I just got the charges waived by Directv- I’m very pleased with their fast response.
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Bajanjack
6 Messages
11 months ago
I agree with all you said. However it”s more nuanced than that. I was given the NFL ticket free on my 23 year old NJ account as an inducement to keep my Florida account where I spend the winter. So while your recitation is correct, as a practical matter there was a clear “quid pro quo” - I keep my Florida account, and get the NFL ticket free in NJ. That’s not by the book, but that’s what happened.
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Bajanjack
6 Messages
11 months ago
Hey Juniper- your knowledge is appreciated. One thing I didn’t mention is that I dealt at a level above the loyalty group- with a high level rep who had authority to remove my early termination charges. In fact, after I explained my circumstances he agreed to eliminate them in 2 minutes. Thx again
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Bajanjack
6 Messages
11 months ago
I believe YouTube has a 7 year agreement, so no worries for quite a while!
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