New Member
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6 Messages
complaint
Is there a email I can send a complaint to? I have had a huge bill for 3 or so months (mind you after it took two months for a rep to finally keep their word and call me back after work) the only way I can get a promotion now is to pay down my extremely high bill. It used to be 125 now its 200!and its JUST for cable.. I could got to verizon and get a 3 bundle package cheaper than what i spend for only cable at direct tv. Anyways it is now during the PANDEMIC where i am having even more difficulties paying because unemployment is so backed up. I tried calling yesterday to get another extension since it wont let me online (all i need is a few more days) and could not get through via phone or chat. So of course I wake up this morning and my cable is shut off. I called to see if there is anything i can do to get it turned on just for a few days until i get my unemployment and they said no. Direct Tv for sure showed their true colors during a crisis is shows they care more about money then their customers, it is quite disgusting. If nothing is rectified I will never cancel my direct tv and make sure everyone knows that direct tv is the only company that is more worried about money then their customers during a world pandemic i will make sure i let my family and friends know this is how direct tv handles business
Constructive
Employee
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34K Messages
5 years ago
hop over to the dish network forums and the charter forums all are shutting off for non payment as entertainment is not considered essential. there is no email contact addresses, only internet and cell service are considered essential and wont get shut off for non payment
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Lockdowncraziness
Former Employee
5 years ago
I am not sure why you would have waited months for a returned call. You still should have paid your balance during that time if you did not want services to be suspended.
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