Contributor
Customer service incompetent to resolve simple billing errors
Offered 3 premium channels for free 3 months - then charged in next bill. Several calls to correct. Seems simple but Bill is never adjusted. Joining Directv in July seems to have been a mistake. I have made more calls to Directv than I have ever made to ANY cable company.
Constructive
Employee
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34K Messages
5 years ago
all promotional items require you the customer to cancel at the end of the trial before billing starts, it states on your bill this is how it works, i made the same mistake with a 7 day free trial for ancestry
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BrooklynNY
Contributor
5 years ago
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