Contributor
Direct TV customer service
Last night my Direct TV was not working on one of our TV's. It was saying error message 772 and to contact customer service. My first issue was when I manually entered my phone number it kept reading back a different number. Finally I was able to get into the system without an account number. The recording said. "We are experiencing a very high call volume at this time" What's very high call volume? 15 minutes, 45 minutes, and hour? You would think a company the size of AT & T could have a system that would tell you the approximate wait time. Even better how about a system that calls you back so you don't have to be put on hold.
I was on hold for 30 minutes and then all I heard was air. I wasn't sure if I was disconnected or if the recordings stopped after a certain amount of time. After 10 minutes I hung up and called back. This time the recording said " If you're calling about error message 772 please be advised that we are aware of the issue and should have it fixed...….
It would have been nice if I heard the recording on my first attempt
litzdog911
ACE - Sage
•
46.4K Messages
5 years ago
Yes, there was a major issue last night for a couple of hours that clearly swamped their phone support. They were providing updates via their Twitter feed.
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